Home › Forums › WordPress Plugins › Hide My WP › intermittent 504 Gateway Timeout when HMWP is activated

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 27, 2015 at 6:38 am #4295
    designlab9898
    Post count: 3

    i contacted SiteGround web hosting services because i kept getting 504 Gateway Timeout when accessing the wordpress admin. sometimes during a day, it causes timeout 3-4 times. because i’m using shared hosting services with limited cpu cycles, somehow, if i deactivated HMWP plugin for two – three days now, it looks like i’m not getting any 504 Gateway Errors anymore.

    can i know what is going on ?

    August 27, 2015 at 9:39 am #4298
    Suman M.
    Post count: 12478

    Hi, please let us know your website’s wp-admin details (as private reply) so that we can have a look at the issue.

    August 28, 2015 at 7:01 am #4313
    designlab9898
    Post count: 3
    This reply has been marked as private.
    August 28, 2015 at 9:04 am #4314
    Suman M.
    Post count: 12478

    Hi, can you also provide username & password for wp-admin?

    August 28, 2015 at 9:07 am #4315
    designlab9898
    Post count: 3
    This reply has been marked as private.
    August 28, 2015 at 5:38 pm #4324
    Suman M.
    Post count: 12478

    Hi, I tried activating HMWP in your site but couldn’t reproduce the issue (site was working fine). Also, are you getting 504 error only in wp-admin section? And can you please check your server error log for the details of this error?

    September 1, 2015 at 9:20 am #4379
    designlab9898
    Post count: 3
    This reply has been marked as private.
    September 2, 2015 at 4:53 am #4392
    Suman M.
    Post count: 12478

    Hi, I’ve assigned this ticket to Sr. support for further investigation into it. We’ll get back to you soon.

    September 3, 2015 at 6:40 am #4414
    Hassan
    Post count: 955

    Hi-

    This error simply means your server can’t response to your request timely.

    You have installed 57 plugins on your host and some of them are really heavy (WooCommerce, iThemes Security). This is too much for a shared hosting Specially when you have real visitors!

    You’re right about HMWP but you may get the same result by deactivating other heavy plugins.

    I suggest deactivating plugins which are not a must for your business. It’s also helpful to use a caching plugin. If none of them work for you this means you need a better hosting plan.

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