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  • November 14, 2019 at 10:42 pm #28269
    Kirill_M
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    Post count: 15

    Hello. Recently ran into a strange problem: inside HMWP log’s panel all intrusions iP’s marked as ‘unknown’, while inside email notifications all IP’s are clear and visible. Haven’t found any information about this glitch on the forum. Has anyone encountered a similar problem?

    November 15, 2019 at 4:18 am #28272
    Suman M.
    Post count: 12478

    Hi, thanks for contacting us. Can you please send us the screenshots of the issue mentioned above so that we can look further into it? Thanks!

    November 15, 2019 at 6:06 pm #28285
    Kirill_M
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    Post count: 15
    This reply has been marked as private.
    November 17, 2019 at 4:52 pm #28301
    Suman M.
    Post count: 12478

    Hi, thanks for the screenshots. I’ve assigned this issue to our dev. team so that they can look further into it. I’ll get back to you on this. Thanks!

    December 4, 2019 at 3:39 pm #28532
    Kirill_M
    Active
    Post count: 15

    Hello. Any updates?

    December 5, 2019 at 6:51 am #28547
    Suman M.
    Post count: 12478

    Hi, our dev has been quite busy recently. Please allow us few more days for this. Thanks!

    December 24, 2019 at 9:19 am #28820
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    December 27, 2019 at 6:54 pm #28842
    Kirill_M
    Active
    Post count: 15

    Hello.
    Unfortunately, problem is still persist.

    Regards,
    Kirill M.

    December 28, 2019 at 9:55 am #28844
    Suman M.
    Post count: 12478

    I see. Can you please let us know your site’s backend login details so that we can look into the issue further? Thanks!

    December 30, 2019 at 6:00 am #28853
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    January 30, 2020 at 10:34 pm #29208
    Kirill_M
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    Post count: 15
    This reply has been marked as private.
    January 31, 2020 at 4:25 am #29211
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    February 2, 2020 at 6:38 pm #29221
    Kirill_M
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    Post count: 15
    This reply has been marked as private.
    February 3, 2020 at 7:59 am #29238
    Suman M.
    Post count: 12478

    In that case please disable ‘trust network’ options in HMWP Protection tab. Let us know.

    February 3, 2020 at 12:12 pm #29243
    Kirill_M
    Active
    Post count: 15

    It wasn’t enabled. Have you made any changes to website during last 2 days?

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