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  • #28269
    Kirill_M
    Active
    Post count: 15

    Hello. Recently ran into a strange problem: inside HMWP log’s panel all intrusions iP’s marked as ‘unknown’, while inside email notifications all IP’s are clear and visible. Haven’t found any information about this glitch on the forum. Has anyone encountered a similar problem?

    #28272
    Suman M.
    Post count: 11593

    Hi, thanks for contacting us. Can you please send us the screenshots of the issue mentioned above so that we can look further into it? Thanks!

    #28285
    Kirill_M
    Active
    Post count: 15
    This reply has been marked as private.
    #28301
    Suman M.
    Post count: 11593

    Hi, thanks for the screenshots. I’ve assigned this issue to our dev. team so that they can look further into it. I’ll get back to you on this. Thanks!

    #28532
    Kirill_M
    Active
    Post count: 15

    Hello. Any updates?

    #28547
    Suman M.
    Post count: 11593

    Hi, our dev has been quite busy recently. Please allow us few more days for this. Thanks!

    #28820
    Suman M.
    Post count: 11593
    This reply has been marked as private.
    #28842
    Kirill_M
    Active
    Post count: 15

    Hello.
    Unfortunately, problem is still persist.

    Regards,
    Kirill M.

    #28844
    Suman M.
    Post count: 11593

    I see. Can you please let us know your site’s backend login details so that we can look into the issue further? Thanks!

    #28853
    Suman M.
    Post count: 11593
    This reply has been marked as private.
    #29208
    Kirill_M
    Active
    Post count: 15
    This reply has been marked as private.
    #29211
    Suman M.
    Post count: 11593
    This reply has been marked as private.
    #29221
    Kirill_M
    Active
    Post count: 15
    This reply has been marked as private.
    #29238
    Suman M.
    Post count: 11593

    In that case please disable ‘trust network’ options in HMWP Protection tab. Let us know.

    #29243
    Kirill_M
    Active
    Post count: 15

    It wasn’t enabled. Have you made any changes to website during last 2 days?

Viewing 15 posts - 1 through 15 (of 18 total)

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