Hi support team,
Hope you are having a lovely day!
I have two issues that I need your help with:
Issue #1: Our SSL certificate was not working with the dashboard when we installed HMW. We tried to activate the SSL certificate last time and it caused big problems for us and all the settings we created were destroyed and the whole platform was shut down. It was so bad that we came to you to help us even reset the plugin. if you remember this is what happened last time: https://support.wpwave.com/forums/topic/i-lost-my-reset-link
Because of that, we needed to do many hours of extra work to get to the point we were before activating the SSL certificate.
now the plugin is working and things are back to normal BUT the SSL is not active again and we are kinda sure if we do that again we are going to be facing the same issues we faced last time. Can you help us solve this SSL issue without us losing all our settings again?
Issue #2: Once every 2 3 days all our WordPress dashboard content disappears. When we go to the plugins section it tells us that we need to input our purchase code and the plugin is inactive. I re-enter the purchase code, save and everything is back to normal. then in 2 3 days, I see the same error again. I have to enter the purchase code and save. This happened like 3 4 times now and I was wondering if there is a way to solve this.
Looking forward to your response.
Again thank you very much for your great support.
All the best
Alex
.
