Home › Forums › WordPress Plugins › Hide My WP › Issues HMWP: license code, save settings and 'Page Base' and 'Paginate Base'

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  • May 22, 2019 at 12:42 pm #26377
    Ronald
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    Post count: 12

    We just bought your plugin and tried to use it on our wordpress website. I encountered some issues with it:

    1. the license code I used to create an account here is not working in the Plugin. (probably because of not able to save settings)
    2. I cannot save my settings after I did some changes
    3. every time I adjust something, I get a WP message: ‘Page Base’ and ‘Paginate Base’ should be different!

    I don’t know if these are common issues, but if more information should be given, I will be happy to.

    Thanks in advance for a proper solution.

    May 23, 2019 at 4:20 am #26379
    Suman M.
    Post count: 12478

    Hi, sorry for the inconvenience caused! Please make sure that ‘Page Base’ and ‘Paginate Base’ options in Permalinks & URLs tab don’t have same value, or else leave them blank – https://www.screencast.com/t/KBXbF5bH

    Let us know!

    May 24, 2019 at 8:45 am #26390
    Ronald
    Active
    Post count: 12

    Hi, thanks for that solution, and what about the other two I submit?

    The license code that seems not valid
    and the save settings option that doesn’t work

    Thanks

    May 25, 2019 at 7:41 am #26393
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    May 27, 2019 at 7:41 am #26401
    Ronald
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    Post count: 12
    This reply has been marked as private.
    May 28, 2019 at 10:25 am #26407
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    June 19, 2019 at 8:12 am #26587
    Ronald
    Active
    Post count: 12

    Hi!

    The issues of the save settings and entering the purchase code are solved, but now when I activate the plugin in breaks down my website. We have the policy here to not let someone from outside in our network here, that’s why you couldn’t enter the website. Can you give me possible solutions for this problem, so I can check if it has something to do with those solutions?

    So, when I activate, my site doesn’t load the background and other stuff as well. It gets very white (as in: no content). Some things do remain unharmed, but it is only when I activate Hide My WP.

    Thanks in advance.

    June 20, 2019 at 4:31 am #26597
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    June 21, 2019 at 7:17 am #26604
    Ronald
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    June 23, 2019 at 7:51 am #26620
    Suman M.
    Post count: 12478

    Hi, the htaccess content looks fine. I checked the site knowtalks.com and it seems like you have deactivated HMWP currently. Can you please activate HMWP (settings applied) so that I can see/check the actual issue? Thanks!

    • This reply was modified 5 years, 6 months ago by Suman M..
    June 24, 2019 at 7:56 am #26649
    Ronald
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    Post count: 12
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    June 25, 2019 at 7:37 am #26672
    Suman M.
    Post count: 12478

    I can access your site but it seems like you have deactivated HMWP currently. Can you please activate HMWP, and apply ‘medium privacy more compatibility’ settings scheme (from HMWP Start tab) so that I can see/check the actual issue?

    Also, post here your site’s htaccess content after you have applied HMWP settings.

    Thanks!

    June 26, 2019 at 8:17 am #26701
    Ronald
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    Post count: 12
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    June 26, 2019 at 8:30 am #26702
    Ronald
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    Post count: 12
    This reply has been marked as private.
    June 26, 2019 at 4:06 pm #26710
    Suman M.
    Post count: 12478
    This reply has been marked as private.
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