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Viewing 14 posts - 1 through 14 (of 14 total)
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  • May 23, 2018 at 9:17 am #21683
    tnqks
    Post count: 10

    I read all the solution suggested on FAQs and Urgent Help but It doesn’t work.
    Even I change a permission to 777 but still doesn’t work.
    I spent all day to figure out and fix it but failed, which is really upsetting.
    I just want to refund.

    May 23, 2018 at 9:25 am #21685
    Suman M.
    Post count: 12480

    Hi, it could be a simple issue with your site’s htaccess file, which we could resolve for you. Please let us know your site’s wp-admin login details as private reply so that we can set it up for you.
    If it still doesn’t work then we’ll be happy to make a full refund. Thanks!

    May 23, 2018 at 10:34 pm #21695
    tnqks
    Post count: 10
    This reply has been marked as private.
    May 24, 2018 at 7:52 am #21704
    Suman M.
    Post count: 12480

    Hi, I tried setting up the plugin in your site. The setup went fine and HMWP rules were also being added to htaccess file correctly. But somehow the rules in htaccess file are being ignored and hence the issue.
    You can either apply for the refund via your Envato panel or else wait sometime for our Dev. Team to have look into it further. Let us know!

    May 24, 2018 at 3:26 pm #21715
    tnqks
    Post count: 10
    This reply has been marked as private.
    May 24, 2018 at 5:08 pm #21719
    Suman M.
    Post count: 12480

    Hi, is it possible to ask your hosting provider,
    – if you are using Apache or Nginx webserber
    – if it’s Apache, why rewrite rules in .htaccess file are not being followed
    – if it’s Nginx server, what’s the correct location of nginx config file.

    May 25, 2018 at 2:30 am #21721
    tnqks
    Post count: 10
    This reply has been marked as private.
    May 25, 2018 at 4:23 am #21724
    Suman M.
    Post count: 12480

    In AWS the htaccess rewrite module is not enabled by default.
    You’ll need to set ‘AllowOverride All’ in httpd.conf. Something like this:

    <Directory "/var/www">
    AllowOverride All
    </Directory>

    And then restart the Apache server. This should fix the issue.

    • This reply was modified 7 years, 2 months ago by Suman M..
    • This reply was modified 7 years, 2 months ago by Suman M..
    • This reply was modified 7 years, 2 months ago by Suman M..
    May 27, 2018 at 2:08 am #21775
    tnqks
    Post count: 10

    I set AllowOverride None to All in httpd.conf but it still breaks the layout.

    • This reply was modified 7 years, 2 months ago by tnqks.
    • This reply was modified 7 years, 2 months ago by tnqks.
    May 27, 2018 at 7:07 am #21786
    Suman M.
    Post count: 12480

    Did you also restart Apache server after the above change? If it’s still the issue after restarting Apache, then unfortunately, we won’t be able to help further regarding HMWP setup until rewrite rules work! In that case we recommend you to apply for the refund via your Envato Panel.

    May 27, 2018 at 1:13 pm #21797
    tnqks
    Post count: 10
    This reply has been marked as private.
    May 28, 2018 at 4:21 am #21810
    Suman M.
    Post count: 12480

    Thanks!

    June 1, 2018 at 2:41 pm #21920
    tnqks
    Post count: 10

    hey, what’s going on the refund?
    Since I submit the refund request I haven’t heard if it is processing or not and I haven’t get back my money yet.
    It has been 5 days so I need to know about my request result.

    June 1, 2018 at 3:42 pm #21922
    Suman M.
    Post count: 12480

    Hi, sorry for the delay. Refund could take some days. Can you please wait few more days? Thanks!

    • This reply was modified 7 years, 2 months ago by Suman M..
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