Home › Forums › Prestashop Modules › Live Helper Chat › It does not install
I just bout the plugin, uploaded to my prestashop 126.96.36.199 and when I click on “install”, the blank white screen appears. I go back and the plugin is not installed.
I tried a few times uploading the plugin again, but I always got the white screen and no installation.
I have installed other modules after that and they worked fine.
Could you please help? Thanks! Jose
Is it possible to send me your error logs as well?
Hoy can I get them? The site is in production, I can not activate the debug option as clients could find errors…
Debug option is not required, I am talking about the server log (apache error logs). Can you ask your hosting provider pls?
Make sure, the single ticks ( ‘ ) are copied properly via a textpad.
Go ahead and try to install it now.
Thanks a lot!
It worked. A quick test worked fine so I hope there are no more problems with it.
Thanks for your help.
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