we are not using the plugin in our old website any more but since the license was linked with that website we are not able to use it on a new website. can you please release the license from the earlier domain so we can use it on the new website.
Hi, thanks for contacting us. Can you please let us know the following?
– message you get when you enter purchase code in new website
– your HMWP purchase code
– your Envato username
– old website url
– new website url