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  • #28440
    crusin
    Post count: 1

    hello,

    we are not using the plugin in our old website any more but since the license was linked with that website we are not able to use it on a new website. can you please release the license from the earlier domain so we can use it on the new website.

    #28451
    Suman M.
    Post count: 11284

    Hi, thanks for contacting us. Can you please let us know the following?
    – message you get when you enter purchase code in new website
    – your HMWP purchase code
    – your Envato username
    – old website url
    – new website url

    #28455
    crusin
    Post count: 1
    This reply has been marked as private.
    #28473
    Suman M.
    Post count: 11284

    Hi, I’ve already escalated this ticket to the concerned department, but it might take couple of days as it’s weekend. I’ll get back to you on this. Thanks for your understanding!

    #28481
    Suman M.
    Post count: 11284

    Hi, can you please check if you are still having the issue? If so then please let us know your site’s wp-admin login details as private reply so that we can look further into it. Thanks!

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