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Viewing 13 posts - 1 through 13 (of 13 total)
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  • September 6, 2018 at 6:31 am #23212
    Shailendra Sharma
    Post count: 6

    We have recently migrated our website to a new hosting server, previously we had the plugin installed and configured which was working as desired.
    But now after migration when we try to log in, it redirects to the same login page building a loop of it.
    We also found that when the plugin folder is renamed, wp admin works giving access to the dashboard, but we would like to have this plugin, as it serves pretty good for security purpose.

    Let me know the way to resolve this.

    September 6, 2018 at 10:26 am #23217
    Suman M.
    Post count: 12480

    Hi, I activated HMWP plugin but now I’m locked out of backend and cannot login anymore. It seems like you had renamed wp-admin previously which is causing conflict. Please provide us with your site’s FTP credentials as private reply so that we can fix this for you.

    Also provide us with HMWP settings export if it’s there.

    September 6, 2018 at 12:08 pm #23220
    Shailendra Sharma
    Post count: 6
    This reply has been marked as private.
    September 7, 2018 at 6:42 am #23245
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    September 7, 2018 at 8:03 am #23252
    Shailendra Sharma
    Post count: 6
    This reply has been marked as private.
    September 7, 2018 at 4:50 pm #23267
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    September 8, 2018 at 10:32 am #23277
    colorlink
    Post count: 8

    same problem here.. where to solve this

    September 8, 2018 at 11:08 am #23279
    colorlink
    Post count: 8

    wow.. i got in but lost all the settings/./.!

    September 8, 2018 at 5:52 pm #23280
    Shailendra Sharma
    Post count: 6
    This reply has been marked as private.
    September 10, 2018 at 5:01 am #23284
    Suman M.
    Post count: 12480

    Hi colorlink, can you please create a separate support ticket regarding the issue you are having? Thank you!

    September 10, 2018 at 5:09 am #23285
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    September 10, 2018 at 5:25 am #23286
    Shailendra Sharma
    Post count: 6

    Yes Suman, it’s working fine now.
    Thanks a lot for a great reliability and assistance.

    September 10, 2018 at 5:53 am #23289
    Suman M.
    Post count: 12480

    Thanks! Let us know if any further issue.

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