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  • August 28, 2015 at 6:20 pm #4326
    wowm
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    Post count: 20

    This continues our discussion of member login error from the theme comments …

    Just a recap …
    After testing my site, I find that users cannot login to the membership area anymore.
    Also, the same error message shows for new member registration. There’s a blank page with an error message. I’m using Restrict Content Pro plugin.
    I’ve tried “Trusted User Roles” for the users in HMWP general settings tab and it still doesn’t work. The same error message still shows.

    “ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.”

    I’ve tried Light Privacy, and both Medium Privacy options. All have the same error message for login and register forms.
    Just a quick note, Medium Privacy – Quick option would actually turn my site into a white blank page as well.

    ********************
    As for your question … Is it Apache web server? And is your site’s htaccess file writeable? … I don’t really understand.

    Also, where can I set the reply as private? I can’t see the option anywhere in this reply editor.

    August 28, 2015 at 6:32 pm #4327
    wowm
    Active
    Post count: 20

    Just checked and my site server uses the latest version of Apache.

    August 29, 2015 at 2:35 am #4328
    wowm
    Active
    Post count: 20

    the htaccess file is NOT writable

    August 29, 2015 at 5:18 am #4330
    Suman M.
    Post count: 12480

    Hi, you can make the post private by checking “Set as private reply” checkbox option in bottom right of the text area.
    And try giving write access to htaccess file and then apply medium privacy settings. And if it’s WP Multisite, you need to update htaccess manually. Please follow the instructions provided in documentation (available within downloaded plugin folder)

    August 29, 2015 at 5:29 am #4331
    wowm
    Active
    Post count: 20

    I don’t know where you are referring to for
    – post private by checking “Set as private reply” checkbox option in bottom right of the text area

    It’s NOT a WP Multisite.

    CORRECTION: htaccess files are writable

    August 30, 2015 at 4:36 pm #4343
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    August 30, 2015 at 8:46 pm #4352
    wowm
    Active
    Post count: 20
    This reply has been marked as private.
    August 31, 2015 at 7:46 am #4359
    Suman M.
    Post count: 12480

    Yes, it’s a private post.

    Can you please install htaccess editor plugin? Also I would need a member login details to check the things (may be you can create temporary member)

    August 31, 2015 at 2:20 pm #4364
    wowm
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    Post count: 20
    This reply has been marked as private.
    September 1, 2015 at 6:37 am #4374
    Suman M.
    Post count: 12480

    Hi, I’ve assigned this ticket to Sr. Support to have a further look into it. He shall get back to you soon.

    September 1, 2015 at 7:54 pm #4388
    wowm
    Active
    Post count: 20

    Thanks. Await your update.

    September 3, 2015 at 6:59 pm #4439
    Hassan
    Post count: 955

    I manually configured htaccess and that solved the problem!

    You probably need to do that after changing theme or installing new plugins. Just go to General tab > Customized htaccess and click on the link. Follow instruction in start tab and update htaccess file.

    In case of login it was an issue with Limit Login Attempt. I disabled it and now everybody can login. Please note HMWP has the same feature so you don’t need to use both!

    This is your new login address:
    https://www.helperseeker.com/wp-login.php?hide_my_wp=1234

    September 4, 2015 at 12:57 am #4441
    wowm
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    Post count: 20
    This reply has been marked as private.
    September 4, 2015 at 4:41 am #4444
    Suman M.
    Post count: 12480

    – re-configuring server: it’s just that you have to update your htaccess file with the HMWP rules (in the box below) when you add new plugin or theme, or change any settings. Delete previous HMWP rules and add new rules.

    – the last step saying to add those lines: you have to add those lines in your site’s htaccess file (located in your site’s root folder). You can use FTP to update it.

    • This reply was modified 9 years, 10 months ago by Suman M..
    September 4, 2015 at 4:43 am #4446
    wowm
    Active
    Post count: 20

    it doesn’t work now.
    same problem again.

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