Home › Forums › WordPress Plugins › Hide My WP › Nginx Site Broken on Frontend and Backend

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  • April 4, 2019 at 9:06 am #26035
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    In my entire 8 years of using Envato, you have the worst support i’ve ever experienced, it’s unbelievable! You’re busy responding to people on Codecanyon comment section, but you’ve decided to totally ignore my problems?? I AM A CUSTOMER TOO! and i need A SOLUTION! i am infuriated by your behavior which is totally unacceptable.

    To the more important thing:

    My site runs on Ubuntu Linux 16.04.2 and Nginx

    After installing your Hide My WP and following your exact instructions my site is completely broken both on the frontend and backend, i had to disable the plugin. Before you ask me for my site’s access details – FYI i cannot give it to you (i’m not allowed to) – This plugin isn’t new, it was added to codecanyon on the 19th of March 2013, so i’m certain this is not a new problem to you, so you should already have a solution without requesting for my site access.

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    April 4, 2019 at 12:14 pm #26038
    Suman M.
    Post count: 11458

    Hi, apologies for the inconvenience caused. We usually respond within 24 hours. Also, we recommended you to raise a support ticket so that your comments on codecanyon don’t get missed out and you get priority support.
    The broken site like in screenshot above usually happens when HMWP rules sin’t added correctly in Nginx config file.

    Please generate debug report from HMWP start tab and post it here as private reply. Also, post here your site’s Nginx Config content (after you have added HMWP rules in it). Thanks!

    Note: You need to add HMWP rules within server{} block in nginx config and then restart nginx.

    April 5, 2019 at 5:24 pm #26058
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    April 6, 2019 at 6:04 am #26069
    Suman M.
    Post count: 11458
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    April 6, 2019 at 6:04 am #26070
    Suman M.
    Post count: 11458

    And after adding the rules you’ll need to restart Nginx server. Please check and let us know.

    September 10, 2019 at 11:18 am #27497
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    September 11, 2019 at 4:35 am #27502
    Suman M.
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    Hi, please generate debug report from HMWP start tab and post it here as private reply. Thanks!

    September 11, 2019 at 9:13 am #27507
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    September 12, 2019 at 4:51 am #27512
    Suman M.
    Post count: 11458

    You have masked your site url. How can I check the site’s page source then? Please let me know your website url. Thanks!

    September 12, 2019 at 5:59 am #27515
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    September 12, 2019 at 6:45 am #27518
    Suman M.
    Post count: 11458

    Hi, we’ll only be able to tell after we look into the site’s page source. There could be some traces left by plugins or theme in form of comments, meta tags, class names, variables, etc., which we can view only in the page source.

    September 12, 2019 at 7:08 am #27521
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    September 12, 2019 at 7:48 am #27522
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    September 12, 2019 at 2:14 pm #27525
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    September 12, 2019 at 4:17 pm #27532
    Suman M.
    Post count: 11458

    let say some comments, meta tags, and class names are left by some plugins, what do i do to rectify these?
    >> You can replace the comments/text using “replace in html” option and URLs using “replace urls” option – https://support.wpwave.com/documentation/hide-my-wp/features-overview/replace-tools-settings

    i am unable to update my HMWP directly from my WP dashboard. and when i tried to manually install/overwrite the new plugin over the old one, it says directory already exists. How can i fix this? perhaps this is the reason why WP is still detectable?
    >> you should be able to overwrite the existing plugin folder & content with new one using FTP or hosting Control Panel.This is not the reason for WP detection.

    And do you mean you are getting version 5.5.3 when downloading it from codecanyon.net?

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