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  • December 27, 2015 at 9:26 pm #6852
    RTRdesign
    Pro
    Post count: 31

    Hello there,

    I am in the same situation.
    After installing an SSL I keep getting 503 errors and inactivity timeout from your plugin. After uninstall works ok.

    What is the problem?

    Thanks!

    December 28, 2015 at 1:11 pm #6862
    Suman M.
    Post count: 12480

    Hi, please generate debug report from HMWP start tab and post it here as private reply.

    If it’s Apache server, then please post here the content of your site’s .htaccess file before and after installing an SSL.

    December 28, 2015 at 1:42 pm #6867
    RTRdesign
    Pro
    Post count: 31
    This reply has been marked as private.
    December 28, 2015 at 3:14 pm #6872
    Suman M.
    Post count: 12480

    The 503 error seems to be because the htaccess content is huge and HMWP rules are not being added correctly there. Please let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue further.

    December 30, 2015 at 8:55 am #6914
    RTRdesign
    Pro
    Post count: 31
    This reply has been marked as private.
    December 30, 2015 at 9:15 am #6916
    RTRdesign
    Pro
    Post count: 31
    This reply has been marked as private.
    December 31, 2015 at 5:42 am #6933
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 2, 2016 at 10:55 pm #6985
    RTRdesign
    Pro
    Post count: 31
    This reply has been marked as private.
    January 3, 2016 at 5:50 am #6992
    Suman M.
    Post count: 12480

    Hi, thanks and Happy New Year to you too!

    I tried accessing the website (before I installed HMWP plugin) but it was slow and giving 503 error randomly. However, I’ve managed to install and activate HMWP plugin and applied following settings:

    – in HMWP start tab, set ‘Medium Privacy – More Compatibility’ scheme and save the settings
    – in HMWP permalinks & urls tab, set “rename plugins” option to “all plugins” and save the settings
    – added some replacements in “replace in html” option under replace tools tab, so as to replace/remove text or comments added by plugins.

    Now, everything seems to be working fine. Please let us know if there’s any issue.

    January 3, 2016 at 10:19 am #7001
    RTRdesign
    Pro
    Post count: 31
    This reply has been marked as private.
    January 3, 2016 at 2:30 pm #7005
    Suman M.
    Post count: 12480

    Hi, I do not see 503 error now but if you come across it you can view the server error log to find out what exactly is causing 503 error.

    January 3, 2016 at 6:44 pm #7010
    RTRdesign
    Pro
    Post count: 31

    Ok Thanks a lot!

    You and your team, have a Great Year ahead!

    Best regards!

    January 3, 2016 at 8:05 pm #7011
    RTRdesign
    Pro
    Post count: 31
    This reply has been marked as private.
    January 4, 2016 at 1:56 am #7021
    Suman M.
    Post count: 12480

    Hi, deactivating HMWP Plugin shall automatically remove HMWP rules from htaccess file if htaccess is writable. If in case the rules are not auto removed then we recommend you to remove the rules manually from htaccess file.

    January 5, 2016 at 6:11 pm #7082
    RTRdesign
    Pro
    Post count: 31
    This reply has been marked as private.
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