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  • December 24, 2019 at 11:45 pm #28825
    akif
    Post count: 10

    I purchase on envato. Install plugin. But not activate. And dont view other pages.

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    December 25, 2019 at 12:09 am #28827
    akif
    Post count: 10
    This reply has been marked as private.
    December 25, 2019 at 11:39 am #28833
    Suman M.
    Post count: 12478

    Hi, thanks for contacting us. First of all we’ll look into the license issue and after that we can look into other issues. I’ll get back to you on this.

    December 28, 2019 at 9:43 am #28843
    Suman M.
    Post count: 12478

    Hi, I could no more access your site’s backend. Can you please try saving the settings in HMWP and see if the Purchase code issue is still there?

    April 8, 2020 at 7:14 pm #30013
    akif
    Post count: 10
    This reply has been marked as private.
    April 9, 2020 at 5:58 am #30018
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    April 9, 2020 at 10:20 am #30024
    akif
    Post count: 10
    This reply has been marked as private.
    April 10, 2020 at 3:38 am #30037
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    April 16, 2020 at 7:38 pm #30123
    akif
    Post count: 10

    !!!!!! 5 Months !!!!!! Not solved…..

    April 16, 2020 at 8:31 pm #30128
    Suman M.
    Post count: 12478

    Hi, apologies for the inconvenience caused. In your site HMWP license is throwing error whereas we see that license is validating correctly at our end. When I tried to login to your site now, I can no more login. And also it seems like it’s 5 months because you were lost in the middle and we couldn’t check. Having said that, it’s our responsibility to fix the license issue in your site and any other issue related to the plugin. Can you please provide us with your site’s backend login details so that we can check it and if it still doesn’t work then we’ll make the refund. Thanks for your understanding!

    April 18, 2020 at 4:31 am #30148
    Suman M.
    Post count: 12478

    Hi, do let us know. Thanks!

    April 23, 2020 at 8:00 am #30205
    Suman M.
    Post count: 12478

    Another reminder! Please respond. It’s not fair if you come back to us again after months and say that we didn’t provide you support.
    Thanks for your understanding! Looking forward to hearing from you soon.

    May 1, 2020 at 3:09 am #30345
    Suman M.
    Post count: 12478

    Hi, as you have not replied back to us in several days, we are closing this ticket.

    Regards!

    May 1, 2020 at 10:41 am #30351
    akif
    Post count: 10

    Not working. I gave the login information above, don’t you see?

    Please give a refund. Not working.

    May 1, 2020 at 10:43 am #30352
    akif
    Post count: 10

    How can you not solve this, I can not understand. Can’t the simplest amount of acid solve a problem and claim that this plugin is working ?

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