Home › Forums › WordPress Plugins › Hide My WP › Refund Request

This topic is: resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • November 23, 2016 at 7:33 am #13023
    ILLUMINICE
    Active
    Post count: 14

    Hi Suman,

    I have to kindly request a refund from you because this plugin simply didn’t meet all of my needs. I think your plugin is well designed for the most part, but there were just some things that didn’t work well for me.

    I just ordered this yesterday and so I hope a refund won’t be a problem for you. Here is all my order information…

    Licensee: DigitalRage
    Order Date: 11.22.2016

    Item Purchase Code: 47b89811-a408-4fb7-92df-f82773a2339b
    Envato Receipt Number for PayPal: RCD9152735
    PayPal Invoice ID: 4d6d648efc724dc99d1014a24102f58a
    PayPal Transaction ID: 2J419550DR9533141

    ….

    Please let me know if you require any additional information. I’ve already uninstalled the plugin here on my end.

    ~ Michael

    November 23, 2016 at 9:28 am #13024
    ILLUMINICE
    Active
    Post count: 14

    Just a quick fyi that I submitted an official refund request through Envato for you.

    Thanks!

    ~ Michael

    November 23, 2016 at 4:50 pm #13030
    Suman M.
    Post count: 12480

    Hi, I have assigned this ticket to sr. support so that he can look further into it.

    But looking at these 2 previous tickets, it seems like the plugin is working fine in your website:

    Login Query & Admin Login Key Viewable in Source Code

    Deactivating Plugin Removes All Plugin Settings / HTaccess Not Cleaned Up

    • This reply was modified 8 years, 9 months ago by Suman M..
    November 24, 2016 at 1:14 am #13037
    ILLUMINICE
    Active
    Post count: 14

    Suman, please don’t fight me over $21. If anything my previous posts show the fact I wasn’t completely happy with certain aspects of the plugin (despite the fact I’ve been saying your plugin is overall well-designed). As I stated in my refund request, this plugin simply didn’t meet some of my requirements. This doesn’t mean the plugin was necessarily malfunctioning.

    A refund should never be denied within 48 hours of the purchase (in my case more like 24 hours). So long as the license key is voided, there’s no reason to deny a refund. More importantly, this would be a show of good customer service and a satisfaction guarantee.

    Please also take my word that I have already completely uninstalled the plugin and won’t be using it again.

    ~ Michael

    • This reply was modified 8 years, 9 months ago by ILLUMINICE.
    November 24, 2016 at 5:00 pm #13047
    Suman M.
    Post count: 12480

    I have already assigned this ticket to sr. support. You might need to wait few days. Thanks!

    • This reply was modified 8 years, 9 months ago by Suman M..
    November 25, 2016 at 2:46 am #13054
    ILLUMINICE
    Active
    Post count: 14

    Suman,

    There is no reason to have another person look at my refund request. I requested the refund within 24 hours of my original purchase. I should be refunded without delay.

    It seems to me like you are purposefully delaying my refund so that I will perhaps go away. This is not a way to treat customers, and I will not stand for it.

    I’ve already reported what is going on here to Envato. All one has to do is look at all the refund requests reported for this plugin and the obvious delay tactics you and your company are using to avoid issuing a refund. I’m wise to this.

    ~ Michael

    November 25, 2016 at 5:04 am #13055
    Suman M.
    Post count: 12480

    I do not have rights to look into refund, only sr. support can, and that’s why I have assigned the ticket to sr. support.

    If you check other tickets related to refund, you’ll see the same process.

    • This reply was modified 8 years, 9 months ago by Suman M..
    November 25, 2016 at 5:38 am #13061
    ILLUMINICE
    Active
    Post count: 14

    What company is the “Senior Support” rep with, wpWave or Envato?

    My understanding is that the plugin author only needs to approve the refund request at Envato for it to process. I’ve already submitted the refund request two days ago.

    I have checked many other tickets related to refund requests (both here and on Envato), and what I saw was a pattern of denying everyone’s refunds unless you agreed that the plugin didn’t function as designed within their websites. The problem with that is you can always say the plugin was working as designed, even when the customer is not satisfied for one reason or another.

    I think you’re abusing the refund policies on Envato and are purposefully being evasive. That’s what I see in the many refund requests that have been made.

    If a customer is not satisfied with your product and requests a refund within a reasonable amount of time, that request should be honored. So long as you can control/revoke those licenses, there’s no reason to deny a refund.

    What you’re really doing here is creating a lot of very unhappy customers, not because your plugin is poorly designed, but because you’re not showing basic respect for their money. It’s good business to have a 100% satisfaction guarantee. Not only does this look good to potential customers, but it shows your current customers respect.

    This isn’t honestly about the small amount of money to me. It’s about showing respect for customers. I saw what other customers of yours have been going through to obtain a refund, and I didn’t want to go through the same thing.

    ~ Michael

    November 25, 2016 at 8:45 am #13066
    ILLUMINICE
    Active
    Post count: 14

    I just received notice from Envato that my refund was approved. I’m glad that you chose not to prolong this, and hope you understood my point of view.

    Thank you for the refund.

    ~ Michael

    • This reply was modified 8 years, 9 months ago by ILLUMINICE.
  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.