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  • May 29, 2019 at 6:51 pm #26419
    mattjake
    Post count: 2

    Removing Hide My WP breaks image file path

    Hi hide_my_wp team

    We are trying to deactivate your plugin and remove it but we are facing issues. It seems that many of our image file paths have been changed(or are stuck. Cache has been cleared) by the plugin which is strange as everything else resets back. This presents a big problem as it causes the server to crash due to excessive load time. Please, could you advise? Here is a snippet of the errors we receive when pages containing the image files location are clicked.

    I have removed the plugin and would like to have all of my image field paths revert back.

    I have a video I can add too if you wish.

    [Wed May 29 12:28:02.100739 2019] [:error] [pid 27570] Execute of /home/matto586/staging/4/index.php stopped because of load 210.69
    [Wed May 29 12:28:02.100104 2019] [:error] [pid 27582] Execute of /home/matto586/staging/4/index.php stopped because of load 210.69
    [Wed May 29 12:28:02.099473 2019] [:error] [pid 27571] Execute of /home/matto586/staging/4/index.php stopped because of load 210.69
    [Wed May 29 12:28:02.099443 2019] [:error] [pid 27578] Execute of /home/matto586/staging/4/index.php stopped because of load 210.69
    [Wed May 29 12:28:02.098994 2019] [:error] [pid 27563] Execute of /home/matto586/staging/4/index.php stopped because of load 210.69
    [Wed May 29 12:28:02.098773 2019] [:error] [pid 27479] Execute of /home/matto586/staging/4/index.php stopped because of load 210.69

    Here is what the hide_my_wp configuration looked like.

    https://prnt.sc/nv275y

    Please, any guidance would be much appreciated. I would like the ability to remove all elements of this plugin cleanly.

    htaccess is default WordPress

    Thank you

    Kind Regards

    Matt

    May 30, 2019 at 5:08 am #26428
    Suman M.
    Post count: 12480

    Hi, deactivating/removing HMWP plugin should actually reset the settings back. Did you manually rename any image path? I see these image URLs – https://staging4.retreatsandvenues.com/views/uploads/job-manager-uploads/job_logo/2019/03/Unity-Logo.jpg
    (you probably renamed ‘wp-content’ to ‘views’)
    So basically where is this image “https://staging4.retreatsandvenues.com/views/uploads/job-manager-uploads/job_logo/2019/03/Unity-Logo.jpg” coming from? Is it hardcoded in page/post? Please check and let us know.

    May 30, 2019 at 5:43 am #26429
    mattjake
    Post count: 2
    This reply has been marked as private.
    May 30, 2019 at 7:33 pm #26440
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 31, 2019 at 11:49 pm #26446
    mattjake
    Post count: 2
    This reply has been marked as private.
    June 1, 2019 at 6:55 am #26449
    Suman M.
    Post count: 12480
    This reply has been marked as private.
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