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  • May 28, 2017 at 2:22 pm #16333
    dresstive
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    Post count: 13

    Hey guys..

    We recently purchased your plugin after hearing great things about it from colleagues. The two primary reasons we want your plugin are security (obviously) and to hide what CMS and theme we use, as it is irrelevant to the people around us. We like to keep our work to ourselves.

    We just followed your quick guide setup, but unfortunately it is still very easy to see what theme and CMS we use. A simple scan with an online tool caught it and by opening the source code it is all over too.

    I am sure we’re just bad at setting it up. Is there any chance you guys could run it over for us? We’d greatly appreciate it and of course recommend your plugin.

    Ty so much.

    • This topic was modified 8 years, 3 months ago by dresstive.
    May 28, 2017 at 2:32 pm #16334
    dresstive
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    May 29, 2017 at 3:11 am #16346
    Suman M.
    Post count: 12480

    Hi, I checked it and could replicate the issue. The menu is not appearing in logged out state if both HMWP and WP Rocket plugins are active. In logged in state menu appears ok. I don’t see any issue with chat widget in both the cases. Please check and confirm the above scenario. I’ll be looking into it further and get back to you.

    May 29, 2017 at 8:55 am #16349
    dresstive
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    Post count: 13

    Hello,

    Thank you. Yes chat seems to be back again. The problem is WP rocket indeed, when logged in the site works perfectly. So something with HWP affects the cache. Okay thank you so much for looking into it!

    May 29, 2017 at 8:57 am #16350
    dresstive
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    May 29, 2017 at 9:52 am #16351
    dresstive
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    Post count: 13

    Also the CSS around the site is broken. For instance: http://imgur.com/a/XlFp7 vs http://imgur.com/a/ZmEq4. The blue box in the bottom has a wrong padding, font sizes are different etc. But it is all affected by the cache bug, because once logged in it all works.

    May 30, 2017 at 6:18 am #16357
    Suman M.
    Post count: 12480

    Hi, it seems like there’s some serious compatibility issue with HMWP in your website and we couldn’t make it work. We request you to apply for the refund from your CodeCanyon Panel.

    May 30, 2017 at 8:41 am #16358
    dresstive
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    May 30, 2017 at 5:33 pm #16372
    Suman M.
    Post count: 12480

    Hi, sorry for the inconvenience caused. You’ll need to login to your Envato panel and apply for the refund from there. Refunds are handled by Envato itself, so you may ask any queries regarding the refund to Envato support.

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