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Viewing 7 posts - 1 through 7 (of 7 total)
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  • September 19, 2016 at 5:16 pm #11773
    chai
    Post count: 3

    Hello, my site broke down once I activated the plugin and set the pre-light scheme. I delted the plugin now and site works again.
    Is there any chance to get a refund?
    Thanks so much
    Christine

    September 19, 2016 at 5:22 pm #11775
    Suman M.
    Post count: 12480

    Hi, you’ll be eligible for refund if our support team cannot make the plugin work in your site.

    Please let us know your website’s wp-admin login details and FTP details (as private reply), so that we can set it up for you. Thanks!

    September 19, 2016 at 5:26 pm #11776
    chai
    Post count: 3

    where can I send private mail with the info?

    September 20, 2016 at 4:12 am #11780
    Suman M.
    Post count: 12480

    You can post your site’s credentials here as private reply. Simply, check/enable “set as private reply” option under the text box.

    September 20, 2016 at 9:07 am #11784
    chai
    Post count: 3
    This reply has been marked as private.
    September 20, 2016 at 10:04 am #11785
    chai
    Post count: 3

    we discussed this now and we are too afraid to give away this sensitive datas via internet to a stranger. We are totally sorry about that. Is there any chance we can get back a refund on this? thanks for your understanding

    September 20, 2016 at 6:05 pm #11793
    Suman M.
    Post count: 12480
    This reply has been marked as private.
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