Home Forums WordPress Plugins Hide My WP Site crash after install AND impossible to restaure

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This topic contains 9 replies, has 2 voices, and was last updated by  MissMad 1 week, 2 days ago.

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  • #27401
    MissMad
    Post count: 5

    Hello,

    I’ve purchased the plugin this afternoon and installed and activated it tonight. My website went down and now I can’t even restaure à back-up even by importing a previous file: my website always appears as it’s new and I have to start from the beginning.
    Any idea how I can restaure my previews version and install the plugin safely afterward?

    Thanks for helping.

    #27402
    Suman M.
    Post count: 10735

    Hi, I tried to access your site bouquinerie-institut.com but it’s not working (blank). If the site breaks after activating HMWP plugin, then the issue is usually related to htaccess file (if Apache server).
    Please let us know your site’s wp-admin login details (as private reply) so that we can look into the issue.

    #27407
    MissMad
    Post count: 5
    This reply has been marked as private.
    #27409
    Suman M.
    Post count: 10735
    This reply has been marked as private.
    #27412
    MissMad
    Post count: 5

    Ok. I will do that.
    Just two more questions:
    – Can I use other secuiryt plugins (I’m currently using All in One WP Security) or is Hide my WP enough?
    – Can I change the login query or is there a risk to be blocked out of the admin?
    Thanks for your help!

    #27414
    Suman M.
    Post count: 10735

    You can use other security plugin (like All in One WP Security or Wordfence) along with HMWP for better security.
    Yes, you can change the login query, and note it down somewhere.

    #27417
    MissMad
    Post count: 5

    Thanks!

    #27459
    MissMad
    Post count: 5

    One more question: as I have bought 5 new licenses, is it possible to telle me what should or shouldn’t be in the .htaccess so that I don’t mess up my other sites?

    #27462
    Suman M.
    Post count: 10735

    HMWP rules shall be auto added to htaccess file, so you need not worry.
    If you still want us to look into htaccess then please post your site’s htaccess content here.

    #27463
    MissMad
    Post count: 5
    This reply has been marked as private.
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