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This topic contains 34 replies, has 2 voices, and was last updated by  Suman M. 1 week, 6 days ago.

Viewing 15 posts - 1 through 15 (of 35 total)
  • Author
    Posts
  • #27206
    carlosono
    Pro
    Post count: 39

    Hi

    I just buyed the plugin.
    and when I install and active the site crash.
    why this?

    • This topic was modified 1 month, 1 week ago by  Suman M..
    #27210
    Suman M.
    Post count: 10735

    Hi, this usually happens because of issue related to htaccess (if using Apache server). I tried to login using given credentials but it says wrong password. Can you please check?

    Also, I have removed login details from your post (you cannot post the first post as private).

    #27218
    carlosono
    Pro
    Post count: 39

    I was hacked deleted all user accounts including yours.
    I see your support system is flawed then.
    I will only pass you passwords now via email.
    What would be the email to send access and you give me the proper support?

    #27219
    carlosono
    Pro
    Post count: 39

    I will no longer post login and password here.
    Your support system is very flawed as we, as customers forgetting to leave private, have suffered several attacks on our websites.
    Please review this type of support system.
    I look forward to your email.

    #27221
    Suman M.
    Post count: 10735

    Hi, that could be other reasons too. We don’t see any leakage via support forum if you post as private in your ticket.
    Also, I did remove your site info instantly when I saw it not being posted as private.
    If you want to contact us via email then please message us via contact form in my profile page https://codecanyon.net/user/namus25
    Thanks!

    #27226
    carlosono
    Pro
    Post count: 39

    OK I’ll email everything right there.

    #27228
    Suman M.
    Post count: 10735
    This reply has been marked as private.
    #27229
    carlosono
    Pro
    Post count: 39
    This reply has been marked as private.
    #27230
    Suman M.
    Post count: 10735

    I checked it and it’s issue related to .htaccess files. The rewrite rules in .htaccess file are not being followed.
    Can you please check with your hosting provider if htaccess is enabled in your site/server?

    #27237
    carlosono
    Pro
    Post count: 39
    This reply has been marked as private.
    #27242
    Suman M.
    Post count: 10735
    This reply has been marked as private.
    #27246
    carlosono
    Pro
    Post count: 39
    This reply has been marked as private.
    #27252
    Suman M.
    Post count: 10735
    This reply has been marked as private.
    #27260
    carlosono
    Pro
    Post count: 39
    This reply has been marked as private.
    #27264
    Suman M.
    Post count: 10735

    The htaccess rules do start with “Rewrite”. Example:

    RewriteRule ^other/(.*) /wp-includes/$1 [QSA,L]
    RewriteRule ^file/(.*) /wp-content/uploads/$1 [QSA,L]
    RewriteRule ^ext/(.*) /wp-content/plugins/$1 [QSA,L]

    So Carlos, if you disable OpenLiteSpeed, the .htaccses rules will not be read at all, because nginx doesn’t read .htaccess
    >> Does this mean that your site/server uses Nginx? If so then the rules needs to be added to Nginx config. So please confirm if it’s Apache server or Nginx server.

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