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  • March 7, 2019 at 4:35 am #25755
    ynarita
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    Post count: 19

    Hello,

    I purchased and installed this plugin just now and noticed that my site became significantly slow to load and when it loads, the layout is completely broken. Could you please help me fix this issue?

    I deactivated the plugin to get my site running as usual but it is not working. The site is very slow at loading now and it has a broken layout even after deactivation of this plugin. Please help.

    -Yuki

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    March 7, 2019 at 5:04 am #25757
    ynarita
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    Post count: 19
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    March 7, 2019 at 5:12 am #25758
    ynarita
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    March 8, 2019 at 2:47 am #25764
    Suman M.
    Post count: 12480

    Hi, apologies for the inconvenience caused. This type of issue usually occurs due to htaccess file (if you are using Apache server).

    I tried to access your site but getting error – https://www.screencast.com/t/UdLr688wOjSP

    Please let us know your site’s wp-admin login details and FTP details (as private reply) so that we can configure HMWP plugin in your site.
    Thanks!

    March 10, 2019 at 12:39 pm #25779
    ynarita
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    March 11, 2019 at 2:36 am #25784
    ynarita
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    March 11, 2019 at 4:59 am #25787
    Suman M.
    Post count: 12480

    Hi, HMWP does not physically change any files/folders, so even if something breaks after activating it, simply deactivating it or renaming ‘hide_my_wp’ plugin folder under /wp-content/plugins/ directory shall get your site back.
    Let us know when it’s ready and I can configure HMWP plugin in your site.

    March 11, 2019 at 8:54 am #25789
    ynarita
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    Post count: 19

    Hello,

    My host provider support was wrong about the cause of my website downtime. Sorry about that, the downtime was caused by my restoration process by my host provider support.

    The website is back online now!
    Thank you very much for helping me out. I really appriciate your support.

    If you have any problem with login details/FTP, please contact me.

    Thank you,
    Yuki Narita

    March 11, 2019 at 10:04 am #25792
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    March 12, 2019 at 10:49 am #25796
    ynarita
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    Post count: 19

    Hello!

    Thank you very much for your support. I have checked and it is working!
    I really appreciate your help. Thank you

    Yuki

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