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  • November 28, 2018 at 9:38 am #24462
    acsammut
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    Post count: 13

    Hi,

    I am having trouble using this plugin on my website. I used almost the default settings and used medium compatibility level.

    Appreciate your help.

    Regards,

    Andrew

    November 28, 2018 at 10:10 am #24463
    Suman M.
    Post count: 12480

    Hi, I tried to login using given credentials, but it’s not working!

    Can you please generate debug report from HMWP start tab and post it here as private reply?
    If you are using Apache server, then also post here your site’s .htaccess file content.

    Thanks!

    November 28, 2018 at 10:45 am #24466
    acsammut
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    This reply has been marked as private.
    November 28, 2018 at 1:55 pm #24470
    Suman M.
    Post count: 12480

    Hi, it seems like you are using IIS server. So you’ll need to manually update IIS config file. Please follow these steps:

    – activate HMWP plugin, and enter purchase code in Start tab.
    – in HMWP start tab, select ‘Medium Privacy – More Compatibility’ scheme and save settings.
    – in start tab click on “IIS configuration” button and follow guide to update web.config file. (web.config is located in WP root directory and you should use FTP (or hosting control panel) to update it. Note that you may need to update this file whenever you change settings or install a new plugin or theme)

    November 28, 2018 at 6:47 pm #24473
    acsammut
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    Post count: 13

    Where can i find the web.config documentation please? I can’t find any info on that and IIS in your documentation attached with plugin.

    November 29, 2018 at 4:29 am #24474
    Suman M.
    Post count: 12480

    Hi, web.config is located at your site’s root folder. And you can see the steps to be followed after you click on “IIS configuration” button in HMWP start tab.

    December 1, 2018 at 3:00 pm #24528
    acsammut
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    December 2, 2018 at 11:53 am #24549
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 2, 2018 at 12:24 pm #24553
    acsammut
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    December 3, 2018 at 9:28 am #24560
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 3, 2018 at 9:38 am #24564
    acsammut
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    December 3, 2018 at 1:29 pm #24656
    Suman M.
    Post count: 12480

    Yes, we’ll need to add HMWP rules in web.config file manually.

    And how can i check whether the usernames are hidden please?
    >> I didn’t get it!! HMWP doesn’t hide usernames, it hides default login urls like /wp-admin and /wp-login.php

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