Home › Forums › WordPress Plugins › Hide My WP › Unable to Configure Plugin Completely with a Elementor powered site,

This topic is: not resolved

Tagged: 

Viewing 15 posts - 1 through 15 (of 17 total)
1 2
  • Author
    Posts
  • September 30, 2019 at 7:52 am #27762
    designase
    Active
    Post count: 11

    Hey Support team,
    I am really disappointed with your product and support tutorials. I checked but your tutorials are like made by newbies. No full documentation and no working example.
    I am using Elementor and Hello Elementor theme. And its not working and if I try to change Login URL And WP-ADMIN Url then it immediately breaks down the site and throws 404 error again and again and doesn’t show any way to get it fixed.

    It seems like a messy plugin. So its now your one time chance to help me get it fixed Or let’s cancel the product license.

    I am waiting to hear from you instantly.

    September 30, 2019 at 11:36 am #27763
    Suman M.
    Post count: 12478

    Hi, thanks for contacting us and sorry to hear that it didn’t work for you. We’ll do our best to help your resolve the issue.

    Renaming wp-admin required you to follow the onscreen instruction and follow each steps carefully, which also requires you to manually add a line of code in wp-config.php file. If you miss any step then you might be locked out of backend access, and then to gain access you’ll need to remove a line of code that you added in wp-config.php file and rename hide_my_wp plugin folder manually in plugins directory.

    We can help you configure the plugin in your site. Please let us know your site’s wp-admin login details and FTP details (as private reply).
    Also let us know the names you want for login path and wp-admin path. If the plugin doesn’t work then you are eligible for the full refund.

    Thanks!

    October 3, 2019 at 7:32 am #27820
    designase
    Active
    Post count: 11
    This reply has been marked as private.
    October 4, 2019 at 3:05 am #27840
    Suman M.
    Post count: 12478

    Hi, thanks for your suggestions regarding documentation. We’ve noted it down. But yes, this might not be a plug & play plugin in some sites with other complex plugins. But we’ll help you configure the plugin and if in case it doesn’t work we’ll provide full refund.

    I’ve applied ‘medium privacy more compatibility’ settings scheme from HMWP start tab, and the site seems to working fine.
    Can you please check and let us know? Thanks!

    October 4, 2019 at 3:05 am #27841
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    October 4, 2019 at 8:31 am #27850
    designase
    Active
    Post count: 11
    This reply has been marked as private.
    October 5, 2019 at 9:20 pm #27862
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    October 6, 2019 at 4:15 am #27874
    designase
    Active
    Post count: 11

    Hey Suman
    That site is not live, Its actually running on main domain, But its still under construction, so you can make any plugin deactivation so you can test it by deactivating it. and let me know and do it very soon because I am running out of time.

    I am waiting to for your prompt response.

    Thank you
    Manish

    October 7, 2019 at 7:25 am #27882
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    October 7, 2019 at 3:18 pm #27894
    designase
    Active
    Post count: 11
    This reply has been marked as private.
    October 8, 2019 at 10:38 am #27897
    designase
    Active
    Post count: 11

    Sorry Guys, I have decided to cancel my order. So Its better if you cancel the Order and approve my refund request.

    October 9, 2019 at 3:09 am #27901
    Suman M.
    Post count: 12478

    Hi, sorry for the late reply on this, but the issue has been resolved and the plugin is working fine in your site. After entering the purchase code in HMWP settings tab and then updating the plugin, resolved the issue. Please check and let us know. Thanks!

    October 9, 2019 at 3:11 am #27902
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    October 11, 2019 at 6:37 pm #27959
    designase
    Active
    Post count: 11
    This reply has been marked as private.
    October 13, 2019 at 3:51 pm #27970
    Suman M.
    Post count: 12478
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 17 total)
1 2

You must be logged in to reply to this topic.