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  • October 17, 2015 at 11:30 am #5232
    iCare-Italia
    Post count: 5

    Hi,
    since today the plugin block the site and in error_logs I see this:

    
[17-Oct-2015 11:17:41 UTC] PHP Fatal error:  Uncaught exception 'Exception' with message 'XML data could not be loaded. Make sure you specified the correct path.' in /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php:220
Stack trace:
#0 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php(111): IDS_Filter_Storage->getFilterFromXML()
#1 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Monitor.php(189): IDS_Filter_Storage->__construct(Object(IDS_Init))
#2 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(401): IDS_Monitor->__construct(Array, Object(IDS_Init))
#3 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(225): HMWP_MS_IDS->run()
#4 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(1091): HMWP_MS_IDS->__construct()
#5 /h in /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php on line 220
[17-Oct-2015 11:17:42 UTC] PHP Fatal error:  Uncaught exception 'Exception' with message 'XML data could not be loaded. Make sure you specified the correct path.' in /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php:220
Stack trace:
#0 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php(111): IDS_Filter_Storage->getFilterFromXML()
#1 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Monitor.php(189): IDS_Filter_Storage->__construct(Object(IDS_Init))
#2 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(401): IDS_Monitor->__construct(Array, Object(IDS_Init))
#3 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(225): HMWP_MS_IDS->run()
#4 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(1091): HMWP_MS_IDS->__construct()
#5 /h in /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php on line 220
[17-Oct-2015 11:18:33 UTC] PHP Fatal error:  Uncaught exception 'Exception' with message 'XML data could not be loaded. Make sure you specified the correct path.' in /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php:220
Stack trace:
#0 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php(111): IDS_Filter_Storage->getFilterFromXML()
#1 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Monitor.php(189): IDS_Filter_Storage->__construct(Object(IDS_Init))
#2 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(401): IDS_Monitor->__construct(Array, Object(IDS_Init))
#3 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(225): HMWP_MS_IDS->run()
#4 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(1091): HMWP_MS_IDS->__construct()
#5 /h in /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php on line 220

    How to fix?

    October 18, 2015 at 5:56 am #5241
    Suman M.
    Post count: 12480

    Hi, we checked and we are not having such issue in our test sites. So, HMWP was working fine in your site previously? Can you please deactivate & delete HMWP plugin and then upload fresh copy of HMWP plugin?

    You might want to export current settings from HMWP start tab and save it in text file.

    October 18, 2015 at 8:58 am #5254
    iCare-Italia
    Post count: 5

    Yes, it worked fine since some days ago.
    I re-installed it and now works.

    • This reply was modified 9 years, 9 months ago by iCare-Italia.
    October 23, 2015 at 11:09 pm #5392
    iCare-Italia
    Post count: 5

    Happened again, after some days (5). I never touched the website during these days and think that it’s an “in development” website and hasn’t visitors.

    
[23-Oct-2015 17:53:58 UTC] PHP Fatal error:  Uncaught exception 'Exception' with message 'XML data could not be loaded. Make sure you specified the correct path.' in /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php:220
Stack trace:
#0 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php(111): IDS_Filter_Storage->getFilterFromXML()
#1 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Monitor.php(189): IDS_Filter_Storage->__construct(Object(IDS_Init))
#2 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(401): IDS_Monitor->__construct(Array, Object(IDS_Init))
#3 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(225): HMWP_MS_IDS->run()
#4 /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/mute-screamer.php(1091): HMWP_MS_IDS->__construct()
#5 /h in /home/bgkbncak/new.icare-italia.org/wp-content/plugins/hide_my_wp/lib/mute-screamer/libraries/IDS/Filter/Storage.php on line 220
    October 24, 2015 at 6:44 am #5397
    Suman M.
    Post count: 12480

    Hi, I’ve assigned this ticket to Sr. Support. He shall get back to you soon.

    November 6, 2015 at 6:59 pm #5638
    iCare-Italia
    Post count: 5

    Hmm, I’m still waiting for a response and the issue happened again today, this time is better if I’ll never reinstall it.

    November 8, 2015 at 6:19 am #5644
    Suman M.
    Post count: 12480

    Hi, can you please try disabling “IDS Firewall” option from HMWP settings? Let us know.

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