Home › Forums › WordPress Plugins › Hide My WP › Urgent! Error 404 after payment

This topic is: not resolved
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • March 2, 2017 at 4:56 am #14956
    tcwmadmin
    Pro
    Post count: 36

    Customers are getting error 404 after making a payment and the order is not pushing through. Tried deactivating HMWP and it works fine. Please check.

    March 2, 2017 at 4:57 am #14957
    tcwmadmin
    Pro
    Post count: 36
    This reply has been marked as private.
    March 2, 2017 at 5:02 am #14958
    tcwmadmin
    Pro
    Post count: 36
    This reply has been marked as private.
    March 2, 2017 at 5:08 am #14959
    tcwmadmin
    Pro
    Post count: 36
    This reply has been marked as private.
    March 2, 2017 at 6:01 am #14968
    Suman M.
    Post count: 12480

    Hi, can you please try disabling IDS option under IDS Firewall tab and see if 404 error still there or not?

    March 2, 2017 at 8:57 am #14975
    tcwmadmin
    Pro
    Post count: 36
    This reply has been marked as private.
    March 3, 2017 at 3:01 am #14987
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    March 3, 2017 at 5:14 am #14989
    tcwmadmin
    Pro
    Post count: 36
    This reply has been marked as private.
    March 3, 2017 at 5:45 pm #15001
    Suman M.
    Post count: 12480

    I followed the exact same steps as in the video with
    (1) HMWP activated and settings applied
    (2) HMWP deactivated

    In both the cases I didn’t find any difference in payment user experience, and in both cases the order status was pending in the backend (https://www.screencast.com/t/Ykk0tCcU8)

    Please check and let us know if we have missed anything.

    March 4, 2017 at 4:44 am #15010
    tcwmadmin
    Pro
    Post count: 36
    This reply has been marked as private.
    March 5, 2017 at 5:22 am #15022
    Suman M.
    Post count: 12480

    Currently we are not able to access your website https://staging-tripxie.kinsta.com/. It looks broken. Can you please check?

    Regarding disabling IDS, we want you to disable it to check if it works when IDS is disabled. If it works, then you can activate IDS again, and then try setting “Block Threshold” value (in IDS firewall tab) to 30 or 40. Also you can goto “Dashboard >> Intrusions”, hover over the requests related to payment and click on “exclude” link to add it to exception list.

    March 8, 2017 at 9:43 am #15094
    tcwmadmin
    Pro
    Post count: 36
    This reply has been marked as private.
    March 9, 2017 at 4:55 am #15103
    Suman M.
    Post count: 12480
    This reply has been marked as private.
  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.