Home › Forums › WordPress Plugins › Hide My WP › Users unable to reset password

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Viewing 5 posts - 1 through 5 (of 5 total)
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  • June 28, 2020 at 7:24 am #31171
    msbacademy
    Pro
    Post count: 29

    Now, everything is working fine after enable the Hide my wp plugin but users now unable to reset their password! when they try to reset, then all they can see is loading and loading. Here is my account reset password link, you can check https://www.msbacademy.com/account/?action=rp&key=9kaUh0XsfV8neAwXqD4f&login=masuksarker – but when the plugin is deactivated then reset password options work. You can also create your own account to test it.

    Please fix this issue 🙁 if you change any settings from plugin then please let me know too that which setting you change to fix it.

    June 28, 2020 at 7:25 am #31172
    msbacademy
    Pro
    Post count: 29
    This reply has been marked as private.
    June 28, 2020 at 6:39 pm #31178
    Suman M.
    Post count: 12478

    Hi, thanks for contacting us. We’ll check it and get back to you.

    June 29, 2020 at 5:06 am #31181
    Suman M.
    Post count: 12478

    I created a user “wpwave” with user role customer. I could re-generate the issue that you mentioned above. I emptied out “AJAX URL” field in Permalinks tab and could reset the password. Can you please check?

    June 29, 2020 at 8:53 am #31184
    msbacademy
    Pro
    Post count: 29

    Problem solved! thanks a lot 🙂

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