Home › Forums › WordPress Plugins › Hide My WP › Using any settings prevents the site from loading

This topic is: not resolved
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • February 8, 2020 at 7:47 pm #29295
    haiku

    I am a long time supporter and user of Hide my WP, its great and works for everyone who I share or setup the plugin on their site.

    On my site, it never works properly, the purchase code validates then weeks later, is no longer validated. Using any settings crashes the site loading the front end. I’m on Version 6.0.1 up-to-date but is this compliant with my purchase code // WP 5.3.2?

    February 9, 2020 at 6:19 pm #29296
    Suman M.
    Post count: 12480

    Hi, thanks for reaching out to us. HMWP is compatible with the latest version of WP. Site could crash due to many reasons, and one of the main reasons is due to site’s htaccess rules. It could be that HMWP rules are not being added correctly in your site.
    Can you please let us know your site’s backend login details (as private reply) so that we can look into the issue? Also let us know your HMWP purchase code. Thanks!

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.