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  • #30300
    Harout
    Post count: 1

    Hello

    I am using hide my wp plugin on my website and it worked correctly until I added wpml plugin.
    On the main language, I didn’t have errors but on a secondary language in the admin panel when I try to edit post or page I get 500 errors, also I cannot update the page or post I get 500 error on main website, the featured image didn’t load on admin panel.
    I am having an error on my website error 500.
    After saving hide my wp settings again my site goes down because it cannot find all files.

    We use these two plugins together before and didn’t have conflicts. Now we are using new versions of both plugins and having conflict, please help to understand how to fix this.

    Now hide my wp plugin is deactivated. After deactivating plugin we didn’t have any of these problems.

    Please see attached screenshots.

    Thank you

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    #30312
    Suman M.
    Post count: 12478

    Hi, thanks for contacting us. Please try emptying out “Ajax URL”, “API Base” and “API Query” fields in HMWP Permalinks tab. If it’s still the issue then please let us know so that we can look into it further.

    Thanks & Regards!

    #30324
    Harout
    Post count: 1

    Hello,

    We emptied the fields that you mentioned, but we still have the same issue.

    Best regards

    #30332
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    #30413
    Suman M.
    Post count: 12478

    Hi, it seems to be site specific issue and will take time to fix the issue. In this case, unfortunately, we’ll need to ask you to apply for the refund. Please apply for the refund via your Envato Panel. Thanks for your understanding!

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