kedianom

[kedianom]

Hello Suman Maharjan,

It seems that issue is still occurring and the 500 error hasn’t been resolved. I am not able to connect to the admin panel as well as front end of the website. please recheck the settings which you have applied and please try to resolve the issue at the earliest.

Why are we the only one who are facing this issue? what can be the reason? There are thousands of happy customers using this wonderful plugin then what unique things we have on website which is creating the issue?

It would be great if you help us in resolving the issue asap.

[kedianom]

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[kedianom]

Adding server log in attachments. Please keep us updated on the solution of issue.

[kedianom]

1) check the server logs to see what exactly is the error (the error message)
Ans: I have checked the server logs but couldn’t find any error specific to hide my wordpress. I have attached the error logs too if you can verify the logs. See this plugin is most usefull for our website and i haven’t found alternative so please help me out in setting up this plugin. Client is impressed with the plugin but needs to be configured asap. So if you will help me out from your end in taking some extra time and analysing the error and issue of the plugin than it will be much usefull.

2) can you try deactivating other plugins and then apply HMWP settings?
Ans: I tried de-activating some plugin but the import settings in the hide my wordpress is not working while saving the settings, the scheme gets to default. The customized settings of the wp-login is also changing to default. Can you please try this option and test. I have shared the access of admin panel of kedianomics with you. What we want as a final out put is hide the fact that we are using wordpress on our website and my login url should be http://www.kedianomics.com/logintowebsite.php?haldiram=namkeen and also tell us the step or brief overview how u achieved this so that in future we can take care of the same alone without disturbing you.

[kedianom]

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[kedianom]

A waiting for your response. We already have taken all the backup. So you can start working no the matter.

[kedianom]

Dear Hassan,

Our Goal is NOT to take a free service or product from you. Kindly refrain from reminding us again and again that we can take refund.

Our goal is to work with you and be your long term loyal subscribers doing repeat subscriptions every year.

With a little patience and collaboration all problems get solved.

Hopefully now that you notice we are committed to be collaborative with you, when your fertile mind has a peaceful moment try to collaborate with us to find a crack.

Willingness to offer refund is somewhat honest for sure. Yet, fabulous excellence after achieiving a certain level of success as you have achieved is in having persistence and resolve things, particularly with those who are willing to stand by you.

Best,

[kedianom]

Hi, agin the WMWP is not working when we try to re-active it.

For the reactivation we just set the plugin on and removed “//” at wp-config.php
from following line.

define(“ADMIN_COOKIE_PATH”, “/panel”); “

On activating HMWP, the wp-admin is not working using following url
http://kedianomics.com/wp-login.php?hide_my_wp=1234

Finally we need to disable the plugin from ftp.
Please check and do the needful.

[kedianom]

We need your support.

We wont claim refund in that case.

If you on your own feel like giving us any benefits, since you yourself sounded apologetic initially for the delays, we will accept it with gratitude.

As we figure out entire implementation and understand nuances and keep renewing our subscription for support these tickets will obviously reduce in frequency.

[kedianom]

Hi we have some conflict in the plugins. So need to disable all. And now because of this we unable to log in to the wp admin panel. Please assist.

[kedianom]

Sound Good ! I love to have that refund, while maintaining the HMPW installed on the site. Is that so please go ahead with the refund. Thanks

[kedianom]

Hi, in one of your previous reply you mentioned “First sorry for delay, you already qualified for a refund.”…. Can you be able to clarify what do you mean by saying …you are qualified for a refund

[kedianom]

Okey Got it.

[kedianom]

Hi Hassan,

Thank you for your response.

Just checked the WP ADMIN using /wp-admin as well as /wp-login.php?my_login=1234

It is still not working, only the launcher page is coming. Please check.

[kedianom]

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