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  • lw360
    Post count: 4

    Guys,

    I am still awaiting support feedback. If this is unable to be resolved and I am unable to use the plugin, I’d like a refund please.

    lw360
    Post count: 4

    Any word guys?

    lw360
    Post count: 4

    Hi Suman,

    1. We installed and activated the plugin HMWP, and it functions as it is supposed to in hiding our wp
    2. When we go to Google Webmaster Tools, and click “Fetch as Googlebot”, Google returns an “unreachable” error and 500 error code, meaning Google cannot fetch/connect to your site. Because Google thinks your site does not exist, it de-indexes your pages, meaning you will no longer come up in the results when someone searches on google.com – this is a huge problem
    3. We pinpointed this issue to the HMWP plugin. When it is deactivated, Googlebot can fetch and connect with our site just fine, like before. But when HMWP plugin is activated, it is blocking Googlebot from connecting to our site, disallowing it from indexing our site.

    The inherit problem is that HMWP is blocking Google from crawling and indexing our site, which results in them de-indexing us and removing us from related search results. Please help in getting this resolved.

    lw360
    Post count: 4

    Hi Suman,

    Thank you for your message; I am aware of this, and this does not resolve the issue I am facing. I need a workaround for this bug – every time I activate the HMWP plugin, Googlebot has trouble accessing/indexing my site and returns a 500 code error. When the HMWP plugin is deactivated, Googlebot can fetch and index my site. Please help.

Viewing 4 posts - 1 through 4 (of 4 total)