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  • February 4, 2016 at 11:56 pm #7738
    jlkeith
    Post count: 9

    I have a strange thing happening so i will walk through it step by step. I logged in to my site on Chrome, installed the plugin, activated it, did the recommended setup, made changes to the htaccess (it is a multisite install), and everything works fine. However, after checking the site, it works fine in Chrome, but in Safari, the page does not load. It is blank, the source code shows a blank page. I can look for pages to get to a 404 error page, but the main page (where i know there should be a page) is totally blank. Any reason this would be working fine in Chrome but not Safari? Such a strange bug. And yes the site was working in Chrome and Safari before the install.

    Thanks

    February 5, 2016 at 1:07 pm #7740
    Suman M.
    Post count: 12478

    Hi, can you please let us know your website URL so that we can check it?

    February 5, 2016 at 4:35 pm #7751
    jlkeith
    Post count: 9

    http://bluejarvismedia.com

    February 5, 2016 at 4:49 pm #7752
    jlkeith
    Post count: 9

    I have actually narrowed down the problem, it seems if I am logged in to the backend, i can see the frontend. If I am not (which i was not logged in on Safari) the site is broken. Hopefully this narrows down the issue.

    *UPDATE
    after disabling plugins I think the issue is another plugin. It seems with the plugin on, I can only see the page when I am logged in…any thoughts as to what in that plugin would be causing the issue? It seems not in the settings, as soon as I activate your plugin, the site goes down, even if I select “Reset to WP” — simply having your plugin on causes it to crash.

    • This reply was modified 8 years, 11 months ago by jlkeith.
    • This reply was modified 8 years, 11 months ago by jlkeith.
    February 6, 2016 at 7:31 am #7760
    Suman M.
    Post count: 12478

    You said that the issue is because of another Plugin. Which Plugin is that?
    But again you say that after you activate HMWP Plugin, the site goes down. So I’m little confused here.
    Please provide us with wp-admin login details so that we can look into this further.

    February 8, 2016 at 5:21 pm #7846
    jlkeith
    Post count: 9
    This reply has been marked as private.
    February 9, 2016 at 3:29 am #7853
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    February 9, 2016 at 10:24 pm #7877
    jlkeith
    Post count: 9

    please try again now.

    February 11, 2016 at 4:42 am #7897
    Suman M.
    Post count: 12478

    As soon as I activate HMWP plugin, bluejarvismedia.com goes blank but working fine if logged in. Can you please check your server error log if any error related to this being logged?
    I’ve assigned this ticket to Sr. support so that he can look further into it.

    February 15, 2016 at 5:40 pm #7977
    jlkeith
    Post count: 9

    when will i hear back from sr support?

    February 16, 2016 at 5:14 am #7979
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    February 20, 2016 at 6:50 pm #8046
    Hassan
    Post count: 955

    Hi-

    First sorry for such a long delay.

    It was fixed now. More details here:

    Display a specific page

    I attached the fixed version here for future references so do not consider it as a new version.

    Again, Thank you for your patience.

    PS:
    You provided username and password via a public post. I changed it to private but I recommend to delete that temporal account ASAP.

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