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  • March 22, 2019 at 11:05 am #25904
    coachissam1
    Post count: 61

    Hello,

    I purchased your product yesterday and discovered that it works for specific cases when it is a multisite. I contacted directly the hosting service to provide you informations about the server. Here is their answer:

    “Hello Issame,

    Thank you for contacting our Help Desk!

    The web server running on our servers is Apache, but in front of it, we have Nginx running for caching. You should not be experiencing any issue with either of them, so do test it.

    If you experience any issues, provide us with detailed steps as well as needed URLs on how to recreate it on our end, so that we could review the setups and try to find more information about them.

    Best Regards”

    Thank you in advance.
    Issame

    March 22, 2019 at 5:24 pm #25908
    InstallationComplete
    Post count: 63

    Hey – This is good to know.

    I’m interested, is it a sub-directory or sub-domain installation?

    Thanks!

    It would be nice to pin this topic to the top of the forum so other users could give their experience.

    March 22, 2019 at 9:13 pm #25910
    coachissam1
    Post count: 61

    Hello,

    Thank you! It is a sub-directory installation.

    March 23, 2019 at 1:29 pm #25912
    coachissam1
    Post count: 61

    Hello,

    I am still waiting for your answer.

    Thanks.

    March 24, 2019 at 10:19 am #25917
    Suman M.
    Post count: 12478

    Hi, can you please let us know your HMWP purchase code (as private reply) so that we can set up the plugin for you. Thanks!

    March 24, 2019 at 1:31 pm #25925
    coachissam1
    Post count: 61
    This reply has been marked as private.
    March 24, 2019 at 4:27 pm #25931
    Suman M.
    Post count: 12478

    I tried to add purchase code in HMWP settings page but it doesn’t get saved. In fact, non of the settings in HMWP is being saved. Can you please check if this issue is with HMWP plugin only or other plugins too in your site?

    March 24, 2019 at 4:54 pm #25933
    coachissam1
    Post count: 61

    Well, this is the reason why I am contacting you and this is happening exclusively with your plugin HMWP.

    March 25, 2019 at 4:52 am #25939
    Suman M.
    Post count: 12478

    Very strange! Can you please let us know your site’s FTP credentials (as private reply) so that we can look into this issue further? Thanks!

    March 25, 2019 at 9:12 am #25942
    coachissam1
    Post count: 61
    This reply has been marked as private.
    March 25, 2019 at 5:40 pm #25947
    coachissam1
    Post count: 61

    Hello,

    is there any update about our issue?

    Regards.

    March 26, 2019 at 5:49 am #25952
    Suman M.
    Post count: 12478

    I couldn’t find out the root cause of the issue. I’ve now assigned this ticket to our Dev team so that they can look further into it. We’ll get back to you soon. Thanks!

    March 26, 2019 at 7:49 am #25955
    coachissam1
    Post count: 61

    I hope this will not take much more time. Thank you for your comprehension. Thanks!

    March 26, 2019 at 11:16 am #25957
    coachissam1
    Post count: 61

    Hello,
    Could you confirm your Dev Team are working on our site backend during those two last hours. Because we’re able to make any change and are getting this message on our sub-directory:
    You are using Hide My WP plugin with either empty or invalid Purchase code. Please enter your purchase code or deactivate the plugin. Get it NOW! | Quick guide

    Thanks!

    March 26, 2019 at 3:52 pm #25960
    Suman M.
    Post count: 12478

    Hi, yes, Dev is looking into it. You may deactivate HMWP plugin for now so that you can work on other pages.

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