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  • March 26, 2019 at 7:10 pm #25963
    coachissam1
    Post count: 61

    Ok thanks. Is there any advance made?

    March 28, 2019 at 2:39 am #25975
    Suman M.
    Post count: 12478

    Hi, we did check it but HMWP seems to have some conflict in your site. We would request you to apply for the refund via your Envato Panel. Sorry for the inconvenience caused!

    April 2, 2019 at 5:00 am #26003
    coachissam1
    Post count: 61

    Hello there,

    We did apply for a refund as you suggested for this case, but your plugin is really meaningful for our project and please if there is any other solution to apply we can give you enough time to detect the source of this issue. I did read in the comments that one of those solutions suggested was to reset the purchase code, could you give it another chance?
    Thank you so much for your comprehension and help!

    Regards

    April 2, 2019 at 6:08 pm #26013
    Suman M.
    Post count: 12478

    Hi, can you please cancel your refund request so that we can look into the issue further? Let us know. Thanks!

    April 2, 2019 at 6:52 pm #26016
    coachissam1
    Post count: 61

    Hi, thank you so much. I sent an email and a comment to cancel the refund request. Wish All the best!

    April 5, 2019 at 2:27 pm #26056
    coachissam1
    Post count: 61

    Hello, could you confirm the refund request cancellation? Thanks!

    April 6, 2019 at 5:28 pm #26079
    coachissam1
    Post count: 61
    This reply has been marked as private.
    April 8, 2019 at 5:08 am #26090
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    April 10, 2019 at 10:32 am #26114
    coachissam1
    Post count: 61
    This reply has been marked as private.
    April 12, 2019 at 9:50 pm #26136
    coachissam1
    Post count: 61
    This reply has been marked as private.
    April 15, 2019 at 5:56 am #26147
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    April 15, 2019 at 7:43 am #26149
    coachissam1
    Post count: 61
    This reply has been marked as private.
    April 15, 2019 at 4:32 pm #26154
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    April 15, 2019 at 8:02 pm #26156
    coachissam1
    Post count: 61
    This reply has been marked as private.
    April 19, 2019 at 7:56 pm #26188
    coachissam1
    Post count: 61
    This reply has been marked as private.
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