ersalabert

[ersalabert]

The instructions to remove the rows in the options table helped get to reconfigure the plugin, and all is good.

Thank you!

[ersalabert]

I saw your reply after I sent my message. It’s possible that it’s the IDS option that may have caused the problem. What is the risk, if any, to having IDS disabled?

[ersalabert]

Following all of these steps, and leaving the API Base and Query fields as they are by default seems to have solved the issue:

– disable “Anti Spam” option in HMWP General settings tab
– enter your name and email address in “Email sender name” and “Email sender address” fields in General settings tab
– if still the issue then try disabling “IDS” option in IDS Firewall tab

I did them all, but for sure the disabling of Anti Spam didn’t help, but perhaps the latter two options for sure fixed the problem.

Thank you again.

[ersalabert]

Hi Suman,

Thank you for the explanation! Your solution works.

Thanks again.

[ersalabert]

Bluehost informed me that they use Nginx Webserver with Apache 4.0 on my shared environment. Now, I don’t know if Nginx is also a webserver OS that runs on the Nginx webserver, and this is what I need help to understand.

The mention of WPEngine was to use the video tutorial on your site as an example to help me understand if I need to run the same steps on my Bluehost side based on what Bluehost explained. Hopefully you can make it clear.

[Author]

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