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  • February 20, 2020 at 7:19 am in reply to: DIVI issues #29410
    Neo3
    Pro
    Post count: 35
    This reply has been marked as private.
    February 20, 2020 at 7:15 am in reply to: DIVI issues #29407
    Neo3
    Pro
    Post count: 35
    This reply has been marked as private.
    February 19, 2020 at 7:41 am in reply to: DIVI issues #29394
    Neo3
    Pro
    Post count: 35

    PS: DIVI said that issue could be caused by two 3rd party plugins causing conflict.
    They hihlighted your plugin and this one I did buy and install and use for a long time:
    https://codecanyon.net/item/wp-media-folders/19929208

    February 19, 2020 at 7:40 am in reply to: DIVI issues #29393
    Neo3
    Pro
    Post count: 35

    Hello,
    Thanks for your help.
    Ok, checked ET support on hiding tab.
    But most importantly, we need to fix the broken images issue.
    To answer your question: No, I do not have any caching pluigns. COuld you please sign in? I did provide the pass to you. you can check all details by yourself.
    I just go on and edit the site and suddenly images are broken. Sometimes deactivating and reactivating your plugin solves the problem, for example now it happened in that way. Other times it does not work and whole site is broken.

    PLease help me,
    thanks,
    J.

    February 18, 2020 at 2:21 pm in reply to: DIVI issues #29373
    Neo3
    Pro
    Post count: 35

    Hello,

    I have a new issue with your plugin.Attached screenshot.
    I had to let DIVI sign in to my site, and they were not able to, because of hide my wp. So I did deactivate it. Everything was fine, i forgot to re-activate your plugin and just worked on my site.
    And suddenly this happened.

    Then I did turn to DIVI to ask for help, and they told me that it is a 3rd party plugin. So I did deactivate all plugins I have on my site (not so many). Issue was still there.

    Then I did tried to actiavate them one by one – and when your plugin was activated, the issue is solved, images come back.

    Can you please help?

    Attachments:
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    February 6, 2020 at 1:45 pm in reply to: DIVI issues #29283
    Neo3
    Pro
    Post count: 35

    OK, let me see then. I will enable them one by one but it will be a slow process as the issue is random. So I will need to test at least for 2 days each.
    Will report back, thanks.

    February 5, 2020 at 9:53 am in reply to: DIVI issues #29267
    Neo3
    Pro
    Post count: 35

    Hello,
    So I did get the issue now. Tried to edit and save a page multiple times. No luck.
    then go trough your list one by one. After that I did refresh the page and clicked save and it did work.
    So, what’s next?

    February 3, 2020 at 9:09 am in reply to: DIVI issues #29240
    Neo3
    Pro
    Post count: 35

    Hello, thanks for your reply!
    If I do disable all the things you’ve mentioned, than actually the plugin’s function is not fulfilled (security), which I did buy the plugin for.

    It is strange, sometimes everything works fine, the next time I need to dreactivate plugin, work on the site and then reactivate. I can not reproduce the issue on a regular pattern, it appears randomly and disappears randomly.

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