Neo3

[Neo3]

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[Neo3]

No, Facebook Messenger.

But an email is perfect for me – do you check emails more regularly?

[Neo3]

This reply has been marked as private.

[Neo3]

Suman,

please-please-please be correct!

At THAT time, when I told you that AT THAT POINT the images were broken, they WERE broken. It was confirmed by my friend in another country, and also by Elegant Themes, DIVI. Please see the previously attached images by DIVI. You can see, images look broken on their side as well.

So it is not an issue that only I can see as admin or so.

I have no idea why you did NOT see it, when it was clearly an issue for everyone I asked.

Then, after you logged in and did something, issue is solved, and you say it never existed.

There is clearly an issue with your plugin – we just do not know what causes it. And nstead of you trying to find out, you say me the problem is non-existent.

You are CORRECT – AT THIS MOMENT there are NO broken images ISSUE.

But as mentioned a million times, I can not say when it comes. Sometimes it comes after I change a simple text module, sometimes after I change social media link in a module. It happens randomly, and this is why it was important for you to check AT THAT MOMENT when the issue was 100% there – confirmed by at least 2 people. And interesting, you still did not see it.

I will report again if this issue happens, and please make ascreenshot what you see.

We need to find a fix for this as this brokes the WHOLE site!! Not just Br94 logo which you’ve mentioned.

[Neo3]

Hi,
I do not have Skype.

NOW I did check, it is fine, you are correct, no broken images. You must have done something signed in. Did you deactivate and re-activate the plugin?

The broken image issue was there and I am not sure why you did not see it? I checked geolocation, now you are correct and it also looks ok for me.

But I did message you at that moment, when there WAS an issue.

Also, you asked me for a lot of changes inside the settings last time. I want to ask if the plugin does now any security at all? So it did worth us to pay for your plugin?

There are clearly a conflict between something on the site, and I’m not sure why you are not helping us? DIVI Support was so much better, they’ve also seen the issue, as I’ve sent you their screenshots.

Please remember what you did just NOW so the broken images issue is solved – for now. As if I continue working, edit a module, change a text or so, the site is broken again.

Please check WP MEDIA FOLDERS plugin. DIVI said the issue is possibly a conflict between your plugin and the WP MEDIA FOLDERS plugin.

Please go ahead, test, test, test and come back you you finally see the issue. I’m losing my patience.

[Neo3]

I’ve just checked:
– signed out from Shop manager account – broken images
– signed in as Admin – broken images
– checked from mobile, no login – broken images

How can you say there are no broken images, when it is all around the website?? Can you please finally take the time to find out why this happens? Please don’t play around with my time!

[Neo3]

What no broken image???? How does this te look for you as it is like this here. Please see attached screenshot.

Attachments:

You must be logged in to view attached files.

[Neo3]

Also, using DIVI’s Role Editor, I did enable Visual builder for Shop manager role.
Your plugin is active, and I did test, sign in as Shop manager, and Visual Builder is not active – frontend. I would like to deactivate your plugin and test if it works without the plugin being active. So I can see if your plugin is causing some conflict, or it it not related.

But I want you to see the broken links issue now – so please let me know when I can continue working on my site. ASAP! thanks!

• This reply was modified 4 years, 11 months ago by Neo3.

[Neo3]

Hey-hey!!! Now the issue happened again! It is there, please check it asap you can, so we can solve it.

Home HU

It is on all pages.

What I did was to sign in from Mozilla as “Shop manager” user role – I am putting together a guide for my client on how he can use his site after handover. So no editing happened, just clicked on a page, and then gone to Visual Builder (DIVI). Then I did immediately see that images are missing, but not all of them.

Now you can see and test it yourself.

[Neo3]

I’m not sure, as not all images had links. About 98% of all images was missing.

OK, I will test, but we are nearly done with building the site, so I will not be able to provide valuable feedback with further editing. But if anything happens, I will be in touch.
Thanks!

[Neo3]

Finally… tried to send this post 4 times, finally appeared in this forum. (I bet because of the links)
here you go with their screenshots.

• This reply was modified 4 years, 11 months ago by Neo3.

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[Neo3]

“As I have explained, is because your other images are coming from a different location instead of the correct one.
For example, the Pierlli logo comes from this location: https: //bodisformation.com/file/2020/02/pirelli-logo.png – which doesn’t exist:
If I change that to the correct location: https: //bodisformation.com/wp-content/uploads/2020/02/pirelli-logo.png, the image shows as expected.”

“And those are working now.

So the problem seems to be a conflict between WP Media Folder plugin and that 3rd party plugin that changes the login URL.

In this case you might want to check this issue with both authors of WP Media Folder and also for that 3rd party plugin that hides the login URL.”

Hope that helps?

[Neo3]

This is the problem!
It happens randomly. I an not provide you screenshots, just the one I did send you.

Try to deactivate your plugin. Sometimes it breaks things immediately. Sometimes site breaks when your plugin is not even active, but for example I change an icon on the top menu bar. Last time this caused issue.

let me copy you the screenshots and lines from Elegant Themes support. Maybe you will find the solution based on those

[Neo3]

Your support forum doesn’t work! I hit Submit and nothing happens, I can not see my longer posts!

[Neo3]

Finally… I had to edit the post and later set as private.

And well, I can not give you a page name. As this happens totally randomly.
This is the home page, and we have 4 sub-pages, that’s it. You can check what can cause conflict, just please be careful with our data and content on the site!

Home HU

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