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Aispile, sorry but they deleted your comment from my thread but I have the email copy of your reply. I was lucky to have my hosting tech support help me out which they didn’t need to, but they could see exactly what the errors were in the backend.

Hope you manage to get this sorted out.

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Aispile, I realise this now. I should’ve paid more attention to the 1 star reviews on this plugin.

In response to your message Suman,

– You were replying to tickets that were newer than mine. This is inadequate support which is supposed to be part of the cost of purchasing the plugin. When we sign up to use HMWP, we are also paying for the support and it does not look good on you when you try to back peddle when it was obvious to me you were avoiding replying to my topic while replying to others that were posted after mine.

– Reading from your forum posts, you have marked A LOT of thread replies as private which makes it impossible for any of your users to rely on this information which should be available to us while waiting on your 24 HOURS reply. It almost makes your plugin seem suss and it makes it look like you have something to hide. I will not be surprised if this thread gets marked as private too in the near future.

– You will NOT, I reiterate, NOT be re-installing the plugin on my site. It was HMWP plugin that caused my site to crash and NOTHING ELSE as I was not working on anything else nor did I install anything else on the day I installed HMWP. In fact, I took EVERY precaution to ensure that nothing else interfered with the plugin’s performance and therefore, I did not make any other changes to the site. Therefore, it was HMWP that caused my site to crash and no matter what you say, it will not change this fact!

I have uninstalled and DELETED your plugin from my site and your plugin will not be coming anywhere near my site again. I suggest you provide a full refund if you want any form of a decent review of your customer service and support.

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After waiting for 3 hours from contact from you while watching you reply to other topics but ignoring mine, I took the liberty of contacting the tech support of my hosting account.

They were very helpful and super smart in resolving my problem and it seems that your plugin HAS made permanent changes to a file in wp-includes that I did not have an issue with before.

I demand a full refund as I will not be using your plugin again, not only because it has crashed my site with paying advertisers for a full 5 hours without support BUT because you have failed to reply to any of my messages above while replying to others.

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I have now managed to get my site back online by disabling almost all of my plugins and leaving only 2-3 activated.

I am also unable to access my login page at http://www.site/login. I did not change this setting when I had the HMWP plugin activares. I have also tried http://www.site/wp-login, http://www.site/wp-admin and http://www.site/dashboard.

Any idea why this may be?

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This reply has been marked as private.

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