Vikas Singhal

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February 9, 2018 at 1:59 pm in reply to: Whatever I do, Waapalyzer and Whatruns can see WordPress #20075

Vikas Singhal
Post count: 219

Thanks for your troubleshooting and going that extra mile. We will be keep to listen to Whatruns finds after 30 days.

February 8, 2018 at 7:25 am in reply to: It does not install #20059

Vikas Singhal
Post count: 219

Go ahead and try to install it now.

February 8, 2018 at 5:55 am in reply to: It does not install #20056

Vikas Singhal
Post count: 219

Make sure, the single ticks ( ‘ ) are copied properly via a textpad.

February 8, 2018 at 5:55 am in reply to: It does not install #20055

Vikas Singhal
Post count: 219

This reply has been marked as private.

February 7, 2018 at 12:42 pm in reply to: It does not install #20029

Vikas Singhal
Post count: 219

Debug option is not required, I am talking about the server log (apache error logs). Can you ask your hosting provider pls?

February 7, 2018 at 11:20 am in reply to: It does not install #20023

Vikas Singhal
Post count: 219

Is it possible to send me your error logs as well?

February 7, 2018 at 11:12 am in reply to: UPDATE Live Helper #20022

Vikas Singhal
Post count: 219

It should ideally work, may be the uninstall was not done properly. Can you check on a fresh installation?

February 7, 2018 at 11:06 am in reply to: Whatever I do, Waapalyzer and Whatruns can see WordPress #20020

Vikas Singhal
Post count: 219

This reply has been marked as private.

February 5, 2018 at 12:24 pm in reply to: Invalid purchase code #19974

Vikas Singhal
Post count: 219

You had a space at the end of the purchase code, the message should go away now.

February 5, 2018 at 12:14 pm in reply to: UPDATE Live Helper #19971

Vikas Singhal
Post count: 219

which version of PS are you using?

February 5, 2018 at 12:06 pm in reply to: Invalid purchase code #19970

Vikas Singhal
Post count: 219

Can you give us access to the admin backend? Purchase code seems to be Ok, but there may be any other issue. We will troubleshoot.

January 27, 2018 at 6:30 am in reply to: CLAM AV Scanner is detecting a HIDE MY WP "Virus Signature" #19822

Vikas Singhal
Post count: 219

I meant to clear the logs in HMWP IDS logs. Go to IDS Firewall > Delete IDS logs and then rescan the database. Hope that makes sense.

January 24, 2018 at 9:23 am in reply to: Invalid Purchase code #19799

Vikas Singhal
Post count: 219

I have checked your purchase code its valid, the error should go away within 3 days.

January 23, 2018 at 7:27 am in reply to: Install live helper chat #19770

Vikas Singhal
Post count: 219

Sorry I am unable to upload the module properly, please raise a refund request.

January 22, 2018 at 2:16 pm in reply to: Install live helper chat #19767

Vikas Singhal
Post count: 219

I am working on it and will provide an update by tomorrow.
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