Suman M.

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July 10, 2018 at 7:06 am in reply to: Setting access problem #22545

Suman M.
Post count: 12480

I see, that’s quite a time! Well, can you please let us know your site’s FTP credentials so that we can set up the plugin for you? Also, wp-admin details with superadmin credentials. Thanks!

July 10, 2018 at 7:05 am in reply to: why show message in my site? #22544

Suman M.
Post count: 12480

Hi, sorry for the inconvenience caused. Can you please let us know your site’s wp-admin login details as private reply so that we can look into it. Also, post here your HMWP purchase code (as private reply). Thanks!

July 10, 2018 at 7:00 am in reply to: Upload option disappears once the plugin is installed #22543

Suman M.
Post count: 12480

Hi, I applied “medium privacy more compatibility” settings scheme from HMWP start tab, and visited the page https://www.bffwear.com/product/custom-puppy-socks-maroon-plain/.

– I clicked on “add to cart” button and it prompted with “Please select some product options before adding this product to your cart.”
– I selected size, then the image upload option appeared and “add to cart” button disappeared.
– “add to cart” button re-appeared only after I uploaded photo
– so, it seems to be working fine as it’s the same when I checked deactivating the plugin.

Currently, I have reset settings to WP in HMWP. Please apply “medium privacy more compatibility” settings scheme from HMWP start tab and check once.

Let me know, if I’ve missed or misunderstood anything here.

July 10, 2018 at 5:25 am in reply to: Unable to hide new login and new admin urls #22542

Suman M.
Post count: 12480

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July 10, 2018 at 5:05 am in reply to: I created a “logout” shortcode page. #22540

Suman M.
Post count: 12480

What exactly is the logout path now? Can you please let us know your site’s wp-admin login details as private reply so that we can look into it?

July 10, 2018 at 5:02 am in reply to: Wappalyzer can stil ID wordpress #22539

Suman M.
Post count: 12480

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July 9, 2018 at 5:29 am in reply to: Wappalyzer can stil ID wordpress #22528

Suman M.
Post count: 12480

“when i hide the login wp-login.php all it does is add a password to the page ex: https://www.pleyed.com/wp-login.php”
>> But you have already renamed wp-login.php to login.php using “Change Login URL” option in Permalinks & URLs tab. So, where you can still see /wp-login.php ?

July 9, 2018 at 5:21 am in reply to: not compatible with wordfence #22527

Suman M.
Post count: 12480

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July 9, 2018 at 5:12 am in reply to: Setting access problem #22526

Suman M.
Post count: 12480

Hi, please apply for the refund via your Envato Panel. Thanks!

July 8, 2018 at 5:01 pm in reply to: Setting access problem #22518

Suman M.
Post count: 12480

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July 8, 2018 at 4:46 pm in reply to: not compatible with wordfence #22517

Suman M.
Post count: 12480

I checked and wordfence scan fails even if HMWP is disabled. Whereas in our test site the scan works fine with and without HMWP enabled. So, the issue seems to be something else. Did you go through this – https://www.wordfence.com/help/scan/troubleshooting/#if-your-scans-arent-starting

July 8, 2018 at 12:16 pm in reply to: not compatible with wordfence #22512

Suman M.
Post count: 12480

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July 8, 2018 at 11:52 am in reply to: I created a “logout” shortcode page. #22511

Suman M.
Post count: 12480

Okay, but what exactly is not hidden? wp-login.php has already been renamed, right?

July 8, 2018 at 11:50 am in reply to: Why do I get access to the admin address set in "Login Query" and "Admin Login K #22510

Suman M.
Post count: 12480

Hi, can you please explain it using the live URLs? Also, generate debug report from HMWP start tab and post it here as private reply. Thanks!

July 8, 2018 at 11:48 am in reply to: Setting access problem #22509

Suman M.
Post count: 12480

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