Suman M.

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August 9, 2018 at 1:22 pm in reply to: Prevent plugin to use RewriteBase / in .htaccess #22863

Suman M.
Post count: 12480

Hi, please post here your site’s htaccess content (as text file) –

1) before applying HMWP settings
2) after applying HMWP settings

August 9, 2018 at 1:20 pm in reply to: Problem with WPRocket 3.1 #22862

Suman M.
Post count: 12480

Hi, can you please generate debug report from HMWP start tab and post it here as private reply? Also attach here the screenshots of WPRocket’s settings. Thanks!

August 8, 2018 at 11:01 am in reply to: Please Refund my Amount #22857

Suman M.
Post count: 12480

Hi, please apply for the refund via your Envato Panel. Thanks!

August 8, 2018 at 4:09 am in reply to: Empty / Blank WordPress Admin with HideMyWP activated #22855

Suman M.
Post count: 12480

Hi, we’ll keep eye on it. Let us know if any further issues. Thanks!

August 7, 2018 at 5:32 pm in reply to: Empty / Blank WordPress Admin with HideMyWP activated #22853

Suman M.
Post count: 12480

Hi, can you please let us know your site’s wp-admin login details as private reply so that we can look into the issue further.

Also, the PHP Memory Limit seems to be only 40M. Can you increase it to 256M?
Here’s more info – https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

August 7, 2018 at 6:16 am in reply to: Lost #22849

Suman M.
Post count: 12480

This reply has been marked as private.

August 7, 2018 at 6:16 am in reply to: Lost #22848

Suman M.
Post count: 12480

Hi, I’ve applied the settings again. Can you please check?

August 7, 2018 at 6:05 am in reply to: Internal Server Error (when i active Hide My WP) #22847

Suman M.
Post count: 12480

Hi, do you get this error as soon as you activate HMWP plugin or after you apply settings in HMWP? Do you have access to server Error Log? If so you can check there what exactly the issue is. Let us know the following:

– are you using Apache or Nginx Server?
– if Apache, can you please post here your site’s .htaccess file (as text file)

August 6, 2018 at 11:29 am in reply to: Problem with hiding theme name – css breaking #22840

Suman M.
Post count: 12480

Hi, can you please check now?

August 6, 2018 at 4:49 am in reply to: Problem with hiding theme name – css breaking #22838

Suman M.
Post count: 12480

Hi, it’s working now. Can you please check? It was due to one of the replacements in “replace urls” section.

August 5, 2018 at 4:49 am in reply to: Module suddenly creating errors in my admin #22836

Suman M.
Post count: 12480

Hi, HMWP is compatible with latest version of WP. The issue might have been due to some conflict in .htaccess file. Can you please let us know your site’s wp-admin login details as private reply so that we can look into it further. Thanks!

August 4, 2018 at 4:16 pm in reply to: Compatibility with DIVI theme #22834

Suman M.
Post count: 12480

This reply has been marked as private.

August 4, 2018 at 3:52 pm in reply to: How to hide my theme name without breaking the theme #22833

Suman M.
Post count: 12480

Hi, is the site broken after applying Light Privacy settings or after adding replacement in “replace in html”?

I tried to access the given website url but it’s broken – https://www.screencast.com/t/ns1Y9PADxS

Can you please generate debug report from HMWP start tab and post it here as private reply?

August 3, 2018 at 4:51 am in reply to: Can't hide admin and login #22829

Suman M.
Post count: 12480

This reply has been marked as private.

August 3, 2018 at 4:42 am in reply to: The settings don't show – just the tabs #22828

Suman M.
Post count: 12480

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