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Viewing 15 posts - 406 through 420 (of 9,718 total)
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  • April 27, 2020 at 9:11 am in reply to: WordPress database error Unknown column #30275
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Does this error appear only when HMWP plugin is active? Can you please attach the above error message as text file?

    Regards!

    April 27, 2020 at 8:59 am in reply to: page displayed is broken #30273
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 27, 2020 at 3:25 am in reply to: Issue renaming wp-admin #30267
    Suman M.
    Post count: 12480

    Hi, we’ve created a separate ticket for you. Thanks for the FTP credentials. But we’ll also need your site’s wordpress backend login details.

    Regards!

    April 27, 2020 at 3:14 am in reply to: page displayed is broken #30264
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 27, 2020 at 3:11 am in reply to: Admin dashboard not show #30263
    Suman M.
    Post count: 12480

    Hi, yes, it should support social login plugins. Do let us know if you have any issue. Thanks!

    April 27, 2020 at 3:09 am in reply to: HMW not work with Litespeed Cache plugin #30262
    Suman M.
    Post count: 12480

    The rewrite rules in htaccess file are not working and that’s why HMWP is not working correctly in your site. You should enable rewrite rules in your site’s htaccess file. Can you please contact your hosting provider regarding this? Thanks!

    April 25, 2020 at 1:50 pm in reply to: page displayed is broken #30246
    Suman M.
    Post count: 12480

    Hi, I could see that you are using Nginx web server. In that case you’ll need to manually add HMWP rules in your site’s Nginx config file and restart Nginx server. Please check these doc and tutorial:

    support.wpwave.com/documentation/hide-my-wp/installation-and-upgrade/nginx-configuration-nginx-server
    support.wpwave.com/videos/setup-hmwp-on-nginx-webserver

    • This reply was modified 4 years, 10 months ago by Suman M..
    April 25, 2020 at 4:06 am in reply to: Site not loading #30232
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 25, 2020 at 4:04 am in reply to: HMW not work with Litespeed Cache plugin #30230
    Suman M.
    Post count: 12480

    Hi, it seems like you are using LiteSpeed Web Server. The htaccess rewrite rules are not working!
    Make sure that you change “AllowOverride None” to “AllowOverride All” in apache’s httpd.conf – https://www.litespeedtech.com/support/forum/threads/htaccess-is-ignored.15500/
    (you might need to contact your hosting provider regarding it)

    I’ve deactivated HMWP plugin in your site for now.

    • This reply was modified 4 years, 10 months ago by Suman M..
    April 25, 2020 at 3:56 am in reply to: Plugin not working as intended #30229
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 25, 2020 at 3:52 am in reply to: page displayed is broken #30228
    Suman M.
    Post count: 12480

    Hi, it’s most probably the issue related to htaccess file (if Apache webserver). Can you please generate debug report from HMWP start tab and post it here as private reply? Thanks!

    April 24, 2020 at 9:16 am in reply to: Site not loading #30221
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 24, 2020 at 5:02 am in reply to: HMW not work with Litespeed Cache plugin #30217
    Suman M.
    Post count: 12480

    Hi, I checked it, all the optimization options in litespeed cache seems to be enabled and HMWP settings also applied. Your site is working fine and not broken. Please check and let us know. Thanks!

    April 24, 2020 at 4:38 am in reply to: Plugin not working as intended #30216
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 24, 2020 at 4:38 am in reply to: Plugin not working as intended #30215
    Suman M.
    Post count: 12480

    Hi, I’ve configured HMWP plugin in your site and it seems to be working fine. After making the changes in HMWP settings you’ll need to clear WP Rocket cache. Please check and let us know.

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Viewing 15 posts - 406 through 420 (of 9,718 total)
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