Suman M.

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April 23, 2020 at 4:58 pm in reply to: Site not loading #30212

Suman M.
Post count: 12480

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April 23, 2020 at 3:42 pm in reply to: Site not loading #30210

Suman M.
Post count: 12480

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April 23, 2020 at 3:10 pm in reply to: Plugin not working as intended #30208

Suman M.
Post count: 12480

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April 23, 2020 at 8:00 am in reply to: Purchase Code problem #30205

Suman M.
Post count: 12480

Another reminder! Please respond. It’s not fair if you come back to us again after months and say that we didn’t provide you support.
Thanks for your understanding! Looking forward to hearing from you soon.

April 23, 2020 at 3:51 am in reply to: Plugin not working as intended #30201

Suman M.
Post count: 12480

Hi, it seems like the issue related to site’s htaccess file (if Apache server). Can you please let us know if you are using Apache webserver or Nginx webserver? We can help you configure HMWP plugin in your site. Do let us know your site’s backend login details as private reply, and also your HMWP purchase code.
Thanks & regards!

April 23, 2020 at 3:31 am in reply to: Site not loading #30200

Suman M.
Post count: 12480

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April 21, 2020 at 2:46 pm in reply to: Site not loading #30192

Suman M.
Post count: 12480

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April 21, 2020 at 5:12 am in reply to: Site not loading #30190

Suman M.
Post count: 12480

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April 21, 2020 at 5:05 am in reply to: [Error] Redirection error on new pages #30189

Suman M.
Post count: 12480

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April 20, 2020 at 5:57 pm in reply to: [Error] Redirection error on new pages #30184

Suman M.
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April 20, 2020 at 5:55 pm in reply to: api base and api query issue #30183
Suman M.
Post count: 12480
Hi, can you please generate debug report from HMWP start tab and post it here as private reply? And which detector is detecting wordpress? Thanks!
- This reply was modified 4 years, 10 months ago by Suman M..
April 20, 2020 at 3:15 am in reply to: Site not loading #30178

Suman M.
Post count: 12480

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April 20, 2020 at 2:58 am in reply to: reset password 404 error #30176
Suman M.
Post count: 12480
Please apply for the refund via your Envato Panel. Thanks!

Note: Also mention there the url to this support ticket
- This reply was modified 4 years, 10 months ago by Suman M..
April 20, 2020 at 2:52 am in reply to: api base and api query issue #30175

Suman M.
Post count: 12480

Hi, thanks for contacting us. I’ve created a separate ticket for you. Some theme/plugins looks for the default WP API paths and in such case you shall disable API Base and API Query options. Let us know if you have any further issue.

April 20, 2020 at 2:47 am in reply to: [Error accessing wizard] You are not autorized #30173

Suman M.
Post count: 12480

Hi, make sure that you are logged in as administrator. And can you access HMWP settings page? – https://www.screencast.com/t/4Zw89Wo3
Let us know. Thanks!
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