Suman M.

[Suman M.]

Hi, sorry for the delay. I’ve reminded the Sr. support again regarding this ticket. He’ll get back to you soon and if cannot be resolved we’ll make a refund.

[Suman M.]

Hi, it looks fine. Can you please check if there’s .htaccess file in your site’s root directory? If there is, then make sure it’s writable (give 755 permission to it via FTP or cpanel). If there’s no htaccess file, then please create it (https://codex.wordpress.org/htaccess)

If you are still having the issue, then please let us know your website’s wp-admin login details and FTP details (as private reply), so that we can have a look at the issue and set it up for you.

[Suman M.]

Hi,

FTP credentials is working fine but I can no more login to backend. The login URL
http://www.shyaviation.com/remote/ is no more working?

[Suman M.]

Hi, apart from the alerts is any of the site functionality being affected? If site is working fine then simply ignore the alert. You can set “notify threshold” to 0 to stop receiving emails regarding Intrusions.

[Suman M.]

Hi, HMWP should not conflict with auth viewing of config.php
Please generate debug report from HMWP start tab and post it here as private reply.
Also post the full content of the htaccess file (after applying HMWP settings).

[Suman M.]

Hi, please generate debug report from HMWP start tab and post it here as private reply.

[Suman M.]

Hi, your site is giving 500 error. I set your site’s htaccess file to WP default but it’s still giving 500 error! Can you please check with your hosting provider regarding the error?

[Suman M.]

What if you disable IDS option? Does the link work?
If it works, then enable IDS option, goto Dashboard >> Intrusions, hover over the request(s) related to the link, click on ‘Exclude’ link to add the request to exception list.

If you are still having the issue then please let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue further.

[Suman M.]

What if you disable IDS option? Does the link work?
If it works, then enable IDS option, goto Dashboard >> Intrusions, hover over the request(s) related to the link, click on ‘Exclude’ link to add the request to exception list.

If you are still having the issue then please let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue further.

[Suman M.]

If you’ve changed wp-admin path, then while disabling HMWP plugin you’ll also need to comment/remove the following line you’ve added in wp-config.php:
define(“ADMIN_COOKIE_PATH”, “/wkadmin”);

I’ve commented out this line and now wp-admin is accessible.

The issue you have with CSS (styling) is not related to HMWP. I checked your site and could see that the following CSS file is leading to 404 error page. Please check!
http://wkwebhosting.in/wp-content/themes/WKWEB/assets/css/arkahost.css

[Suman M.]

Hi, please follow these steps:

– goto HMWP Start Tab, select “Medium Privacy – More Compatibility” scheme and save the settings
– goto Permalink & URLs tab and set “rename plugins” option to “all plugins”
– goto General settings tab and uncheck/disable “Directory List” option

Note: Assuming that it’s WP single site and Apache server. Your site’s htaccess file should be writeable.

If it’s still the issue, then please let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue.

[Suman M.]

Hi, the debug info is added by Denali theme that you are using. There should be an option in theme’s settings page to remove debug info, if not then please contact the theme support.

[Suman M.]

Hi, I visited your site’s home page and about page, and in both the pages I could click on “Edit Page” link in top toolbar and working fine.
Please correct me if I have misunderstood the issue, and let us know how do we re-generate the issue.

[Suman M.]

Hi, please follow these steps:

– goto HMWP Start Tab, select “Medium Privacy – More Compatibility” scheme and save the settings
– goto Permalink & URLs tab and set “rename plugins” option to “all plugins”

Note: Assuming that it’s WP single site and Apache server. Your site’s htaccess file should be writeable.

Also, generate debug report (from HMWP start tab) and post it here as private reply.
And let us know the page URL where we can check Nextend Facebook plugin issue.

[Suman M.]

Hi, we checked and safe/quick minify is causing issue with logo in pdf. We’ve installed Better WordPress Minify plugin instead and the logo is being displayed fine. Also try installing a cache plugin like WP Super Cache.

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