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Viewing 15 posts - 8,056 through 8,070 (of 9,718 total)
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  • December 16, 2015 at 8:07 pm in reply to: Urgent: Can someone from support team help on this #6592
    Suman M.
    Post count: 12480

    Hi, I’ve replied to that ticket already, let’s connect there.

    December 16, 2015 at 8:05 pm in reply to: WP-Login does not work #6590
    Suman M.
    Post count: 12480

    Hi, it seems like you have forgotten to mention your website URL? Please let us know. Thanks!

    Also, it’s not recommended to replace wp-login using HMWP replace feature. For this you can use plugin like Theme My Login.

    December 16, 2015 at 8:00 pm in reply to: Cant edit pages! Wants to download edit.php #6589
    Suman M.
    Post count: 12480

    Hi, can you please try disabling “IDS” option under IDS Firewall tab?

    December 16, 2015 at 7:58 pm in reply to: Admin page gone blank #6588
    Suman M.
    Post count: 12480

    Hi, can you access the admin page if you rename hide_my_wp plugin folder in /wp-content/plugins/ directory? If you can, then login to wp-admin; rename back hide_my_wp plugin folder to original one; activate HMWP plugin; in HMWP settings start tab click on “reset settings to wp” button and then apply following settings:

    – in HMWP start tab, set ‘Medium Privacy – More Compatibility’ scheme and save the settings
    – in HMWP permalinks & urls tab, set “rename plugins” option to “all plugins” and save the settings

    Note: Assuming that it’s WP single site and Apache server. Your site’s htaccess file should be writeable.

    December 16, 2015 at 7:50 pm in reply to: Backend WP Admin Theme got broke #6586
    Suman M.
    Post count: 12480

    Hi, as the issue is related to backend css, can you please let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue.

    Also, try deactivating WPMU DEV Dashboard plugin.

    December 16, 2015 at 7:45 pm in reply to: Crawlers reaching my new wp-admin path. #6584
    Suman M.
    Post count: 12480

    Hi, sorry for getting back to you late. As the issue is related to wp-admin path change, can you please let us know your website’s wp-admin login details and FTP details (as private reply), so that we can have a look at the issue and fix it.

    • This reply was modified 9 years, 8 months ago by Suman M..
    December 16, 2015 at 7:28 pm in reply to: My theme and theme settings no longer works #6582
    Suman M.
    Post count: 12480

    Hi, sorry for getting back to you late.

    Regarding the slider images not being displayed, please try adding the following replacement in “replace in html” option under replace tools tab:
    /wp-content ==> /media

    And for image upload issue via front end, please try deactivating “IDS” from IDS firewall tab.

    I tried to login with the credentials above but couldn’t login! May be you have changed the password?

    December 16, 2015 at 7:10 pm in reply to: html hide and wp-content; theme etc not hiding #6580
    Suman M.
    Post count: 12480

    Hi, checked HMWP settings and it looks fine. It could be a conflict with the theme or plugin. But as it’s a live site, I want you to check if WP default paths are replaced if,
    – you switch to default wordpress theme (twentysixteen or twentyfifteen)
    – you deactivate any of the currently active plugins

    December 16, 2015 at 6:03 am in reply to: The plugin breaks my website design #6574
    Suman M.
    Post count: 12480

    Hi, I tried to check the issue and there seems to be some conflict between BulletProof Security plugin and HMWP plugin. I’ve assigned this ticket to sr. support to have a further look into it.

    December 15, 2015 at 5:20 pm in reply to: How can i send private messages? #6570
    Suman M.
    Post count: 12480

    If you reset settings to wp default and disable the plugin everything should return back to wp default. What are the urls that didn’t return back to default one?

    December 15, 2015 at 9:29 am in reply to: Login only works with a specific url #6565
    Suman M.
    Post count: 12480

    Hi, can you please let us know the other login url? Also can you make sure that your site’s htaccess file is writable.

    December 15, 2015 at 9:21 am in reply to: Multisite child theme theme url not replaced. #6564
    Suman M.
    Post count: 12480

    Please let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue.

    December 13, 2015 at 4:54 pm in reply to: The plugin breaks my website design #6531
    Suman M.
    Post count: 12480

    Hi, it seems like htaccess issue. I tried changing htaccess content to WP default (using htaccess editor plugin), but now it’s not allowing me to change the content. Can you please let us know the FTP details.

    Attached below is the htaccess content before I made any changes to it.

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    December 13, 2015 at 2:12 pm in reply to: html hide and wp-content; theme etc not hiding #6529
    Suman M.
    Post count: 12480

    Hi, I tried login with above username/password but couldn’t access wp-admin backend. Can you please check?

    December 13, 2015 at 2:07 pm in reply to: The plugin breaks my website design #6528
    Suman M.
    Post count: 12480

    Hi, the username/password doesn’t seem to be working. Can you please check?

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Viewing 15 posts - 8,056 through 8,070 (of 9,718 total)
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