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  • November 23, 2015 at 4:54 pm in reply to: Unusual IDS log #6054
    Suman M.
    Post count: 12480

    Hi, the IP you see in the notification is the visitor’s IP. So, is it that no one from your IP has visited 404 page, but still the IP reported in the notification is yours?

    November 23, 2015 at 4:46 pm in reply to: Need help with WP-rocket #6052
    Suman M.
    Post count: 12480

    Hi, sorry for inconvenience, but looking into the issues could take some time depending upon the nature of the issue. I’ve assigned this ticket to the sr. support so that he can look into this issue further.

    November 23, 2015 at 4:39 pm in reply to: Unusual IDS log #6050
    Suman M.
    Post count: 12480

    HMWP IDS might detect incoming request as malicious or potentially dangerous depending upon the nature of the request, regardless of the IP. And ‘someone is mousing’ notification is sent when 404 not found page is visited, i.e. if any invalid url is visited.

    November 23, 2015 at 4:34 pm in reply to: Easy Digital Download not fully supported #6049
    Suman M.
    Post count: 12480

    Hi, please let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue further.

    November 23, 2015 at 4:27 pm in reply to: Query String Removed #6046
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    November 23, 2015 at 4:08 pm in reply to: how are they logging in – HMW missing it? #6045
    Suman M.
    Post count: 12480

    Hi, are you sure that the login secret code is not known to anyone else. Does wordfence also report the request url from where the login attempt is being made? Also let us know your website URL.

    November 23, 2015 at 3:56 pm in reply to: Experiencing slow website/dashboard and images sometimes failing to load #6044
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    November 23, 2015 at 3:40 pm in reply to: Hide My WP Not working #6042
    Suman M.
    Post count: 12480

    Hi, please generate debug report from HMWP start tab and post it here as private reply.
    And where does it show/display Login Query/Admin login key for everyone?

    • This reply was modified 9 years, 9 months ago by Suman M..
    November 23, 2015 at 6:25 am in reply to: Experiencing slow website/dashboard and images sometimes failing to load #6025
    Suman M.
    Post count: 12480

    Yes, disable Minify from HMWP permalinks & urls tab as well. WP super cache does not have minify feature.

    • This reply was modified 9 years, 9 months ago by Suman M..
    November 23, 2015 at 6:17 am in reply to: Need help with WP-rocket #6024
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    November 23, 2015 at 4:51 am in reply to: Experiencing slow website/dashboard and images sometimes failing to load #6022
    Suman M.
    Post count: 12480

    Okay, and what if you disable wp super cache plugin and enable cloudflare + HMWP?
    Make sure that you do not activate Minification in multiple places/plugins as CloudFlare offers Minification service. Also set “Compress Page” option under HMWP page source tab to “disable minify”.

    November 23, 2015 at 4:32 am in reply to: Delucks seo plugin problem #6021
    Suman M.
    Post count: 12480

    Hi, HMWP plugin does not modify or do anything with robots.txt file.

    November 23, 2015 at 4:30 am in reply to: Unusual IDS log #6020
    Suman M.
    Post count: 12480

    Hi, if you think it’s a valid request then goto Dashboard >> Intrusions, hover over the request name and click on “Exclude”.
    And you get “Someone is mousing!” notification if someone tries to visit wp-admin or wp-login.php without HMWP secret code, and when 404 page is loaded. You can disable this notification by disabling “Spy Notify” option under HMWP general settings tab.

    November 23, 2015 at 4:24 am in reply to: Query String Removed #6019
    Suman M.
    Post count: 12480

    Hi, please let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue further.

    November 23, 2015 at 4:22 am in reply to: Easy Digital Download not fully supported #6018
    Suman M.
    Post count: 12480
    This reply has been marked as private.
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