Suman M.

[Suman M.]

Unfortunately, the issue could not be resolved. Please kindly apply for the refund via your Envato Panel – https://codecanyon.net/refund_requests/new

Thanks & Regards!

[Suman M.]

Hi, HMWP IDS detects malicious requests coming to your site and notify you about it. But all these requests might not be harmful and you need not worry as HMWP IDS will take care of this and will block the malicious requests if Impact level is more than 20 (default value specified in HMWP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in IDS Firewall tab.

Note: If in case, valid request is also listed as intrusion then hover over that request name and click on Exclude link to add it to exception list.

[Suman M.]

Hi, thanks for contacting us. Please disable/uncheck “Remove Version” option under Cleanup tab.

Regards!

[Suman M.]

Hi, thanks for getting back to us. I could login using the above credentials now. We are checking it.

[Suman M.]

Good to know that it’s working. Stay safe!

[Suman M.]

Al looks good here. Did you also try deactivating all other plugins except HMWP? If still not fixed then we’ll need your website’s backend login credentials so that we can look into it further. Thanks!

[Suman M.]

This reply has been marked as private.

[Suman M.]

Hi, as you have not replied back to us in several days, we are closing this ticket.

Regards!

[Suman M.]

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[Suman M.]

Hi, please generate debug report from HMWP start tab and post it here as private reply. Also, do you get any error while previewing the drafts?
Do send the screenshot if possible.

Thanks!

[Suman M.]

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[Suman M.]

Hi, can you also try deactivating litespeed plugin? Can you please let us know your site’s backend login details (as private reply) so that we can check the issue? Also let us know where/how we can check the image optimize issue.

[Suman M.]

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[Suman M.]

This reply has been marked as private.

[Suman M.]

You can rename theme and plugin names in stylesheet ID (I have added some replacements in Replace in HTML section).
For WP Multisite theme name is not renamed. Please check this – https://codecanyon.net/item/hide-my-wp-amazing-security-plugin-for-wordpress/4177158/faqs/15020
And it’s not recommended to replace CSS class names like these as it might break the site – https://www.screencast.com/t/Hg0zzpmAvNlO

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