Forum Replies Created

Viewing 15 posts - 361 through 375 (of 9,718 total)
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  • May 5, 2020 at 7:15 am in reply to: Recusive database error: WordPress database error Unknown column #30412
    Suman M.
    Post count: 12480

    Hi, I checked the error log and majority of error messages are related to /wp-content/plugins/eventon-slider-addon/includes/functions.php
    Can you please specify the errors related to HMWP. Thanks!

    May 5, 2020 at 7:11 am in reply to: Help My CDN Settings #30411
    Suman M.
    Post count: 12480

    I’m not sure if the issue is related to “AllowOverride” or “CDN”. Is it possible to disable CDN for a while so that we can check what exactly the issue is? Thanks!

    May 5, 2020 at 4:56 am in reply to: Help with Settings #30410
    Suman M.
    Post count: 12480

    That is okay. Almost all the cache plugins are compatible with HMWP like WP super cache, WP fastest cache, WP Rocket, etc.

    Regards!

    May 4, 2020 at 7:57 am in reply to: Slider Revolution not loading #30402
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 4, 2020 at 7:50 am in reply to: Help My CDN Settings #30401
    Suman M.
    Post count: 12480

    Hi, are you using Litespeed server? In that case make sure that you change “AllowOverride None” to “AllowOverride All” in apache’s httpd.conf.
    https://www.litespeedtech.com/support/forum/threads/htaccess-is-ignored.15500/
    Please confirm this with your hosting provider so that rewrite rules in htaccess file works fine.

    And did you implement CDN (https://camp.b-cdn.net/) recently? Did your site break after adding CDN?

    Let us know. Thanks!

    May 4, 2020 at 7:10 am in reply to: Problem with CSS/JS #30399
    Suman M.
    Post count: 12480

    The issue is resolved now after disabling “Clean up body/menu/post classes” options in Cleanup tab. Thanks!

    May 4, 2020 at 6:07 am in reply to: Slider Revolution not loading #30393
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 4, 2020 at 5:54 am in reply to: Help with Settings #30391
    Suman M.
    Post count: 12480

    Hi, yes, please completely delete the plugin from the old site. Do let us know if any issue.

    Thanks & Regards!

    May 4, 2020 at 5:47 am in reply to: Problem with CSS/JS #30388
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 4, 2020 at 5:19 am in reply to: Problem with CSS/JS #30385
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 3, 2020 at 6:56 am in reply to: Slider Revolution not loading #30378
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. First of all, please enter HMWP purchase code in HMWP Start tab.
    I checked it and the slider in home page is working fine (with HMWP enabled) – https://www.screencast.com/t/Qc2FZoEUzYQF
    Also, Load More button is working fine – https://www.screencast.com/t/ehECUS9amNr7

    Can you please check? Thanks!

    May 3, 2020 at 6:28 am in reply to: HMWP IDS – Exclude potential attack #30377
    Suman M.
    Post count: 12480

    Hi, HMWP IDS detects malicious requests coming to your site and notify you about it. But all these requests might not be harmful and you need not worry as HMWP IDS will take care of this and will block the malicious requests if Impact level is more than 20 (default value specified in HMWP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in IDS Firewall tab.

    Note: If in case, valid request is also listed as intrusion then hover over that request name and click on Exclude link to add it to exception list.

    May 3, 2020 at 6:27 am in reply to: Problem with CSS/JS #30376
    Suman M.
    Post count: 12480

    Hi, it seems like the issue related to the site’s htaccess file (if apache server). Can you please let us know your site’s backend login details (as private reply) so that we can help you configure the plugin?

    Regards!

    May 3, 2020 at 6:21 am in reply to: i can’t see the previews of the drafts #30373
    Suman M.
    Post count: 12480

    I see. In such case it would be difficult for us to check. Can we check this once you move to live site? Sometimes the issue that are present in localhost might not be there when you move to live server. Let us know! Thanks!

    May 2, 2020 at 3:10 pm in reply to: Problem with CSS/JS #30365
    Suman M.
    Post count: 12480

    Hi, can you please send us the screenshots of the issue? Also let us know the page URL where we can check this issue. Thanks!

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Viewing 15 posts - 361 through 375 (of 9,718 total)
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