Suman M.

[Suman M.]

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[Suman M.]

Hi, sorry for delay on this. The sr. support has been busy. I’ve notified him regarding this ticket again.

[Suman M.]

“reset settings to WP” button doesn’t work and I couldn’t apply pre-made settings from HMWP start tab. Also, wp-admin is not hidden even the option is checked in HMWP settings. I’ve assigned this ticket to Sr. support so that he can look into it further.

[Suman M.]

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[Suman M.]

Hi, I checked your site’s page source and all looks good. If you do not use enhanced embeds in wordpress then disable this feature using this plugin – https://wordpress.org/plugins/disable-embeds/

I checked with wpthemedetector.com and whatwpthemeisthat.com and wordpress/theme is not detected in your site. Did you check your site with isitwp.com when HMWP was not installed and WP detected? If so then isitwp.com might have cached that result. Please check after few days.

• This reply was modified 9 years, 7 months ago by Suman M..

[Suman M.]

If you have renamed wp-admin path to “adminpanel” then follow these steps:

– in wp-config.php you need to add following line before require_once(…):

define(“ADMIN_COOKIE_PATH”, “/adminpanel”);

– update your .htaccess file by adding following line before ‘RewriteCond REQUEST_FILENAME} !-f’:

RewriteRule ^adminpanel/(.*) /wp-admin/$1 [QSA,L]

If it’s still the issue then please let us know your website’s wp-admin login details & FTP details (as private reply) so that we can fix it for you.

[Suman M.]

Hi, could you login with the above credentials? I couldn’t login. Can you please check?

[Suman M.]

Hi, the update badge issue is a known issue and this shall be fixed in the next version of the plugin.

Regarding the login url being visible in source code, please check this FAQ – http://codecanyon.net/item/hide-my-wp-no-one-can-know-you-use-wordpress/4177158/faqs/15899

[Suman M.]

I tried uploading and activating HMWP plugin but then I got 500 error.

I used the above details for FTP and I could log in but I get a blank directory listing (no files). Let us know so that we can fix the htaccess file for you.

[Suman M.]

Hi, can you please let us know your website’s wp-admin login details (as private reply) so that we can have a look at the issue.

[Suman M.]

Hi, I’m not able to login with above credentials now. Can you check please? And the replacements for cdn are to be added in “replace in html” option under replace tolls tab (not htaccess).

[Suman M.]

Hi, I clicked on “reset settings to WP” button in HMWP settings page but it’s not resetting the settings at all. Also I cannot make changes to the settings. Please let us know your website’s FTP details so that we can look into the issue further.

• This reply was modified 9 years, 7 months ago by Suman M..
• This reply was modified 9 years, 7 months ago by Suman M..

[Suman M.]

Hi, we request you to add the replacements in “replace in html” for those plugins until we look further into the issue.

[Suman M.]

Hi, these seem to be malicious requests (possible hack attempts). But you need not worry as HMWP IDS will take care of this and will block such malicious requests if Impact level is more than 20 (default value specified in HMWP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in IDS Firewall tab.

Note: If in case, valid request is also listed as intrusion then hover over that request name and click on Exclude link to add it to exception list.

[Suman M.]

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