Forum Replies Created

Viewing 15 posts - 7,876 through 7,890 (of 9,718 total)
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  • January 7, 2016 at 4:07 pm in reply to: Backend really slow to reach and it\'s doesn\'t work #7141
    Suman M.
    Post count: 12480

    Hi, can you please try resetting your site’s htaccess to WP default one (https://codex.wordpress.org/htaccess)? Also I can see that currently your site is showing database connection error. If you are still having issue accessing the backend, then please let us know your site’s wp-admin and FTP details so that we can fix it for you.

    January 7, 2016 at 3:59 pm in reply to: Problem after reinstalling HideMyWP #7140
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 7, 2016 at 8:15 am in reply to: PDF Merger Library issue #7128
    Suman M.
    Post count: 12480

    Yes, I did try to disable IDS and plugins rename there, and then was locked out I guess. It’s probably the htaccess issue. Please let us know the FTP details of the test site so that we can look into this.

    January 7, 2016 at 4:48 am in reply to: htaccess #7123
    Suman M.
    Post count: 12480

    Hi, I have fixed the issue. The issue was in htaccess file. I installed WP htaccess editor plugin to edit it, you may delete this plugin.

    January 7, 2016 at 4:40 am in reply to: Plugin fails to activate when using LiteSpeed Server #7122
    Suman M.
    Post count: 12480

    Hi, please completely delete “hide_my_wp” plugin from /wp-content/plugins/ directory and then download and install the fresh copy of Hide My WP plugin.
    If it’s still the issue then please let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue and fix it for you.

    January 7, 2016 at 4:25 am in reply to: PDF Merger Library issue #7120
    Suman M.
    Post count: 12480

    Hi, I tried to login to https://kangoexpress.com/test/wp-admin/ but it seems like there is a redirect loop. Can you please check?

    January 7, 2016 at 4:19 am in reply to: Emails Notifications #7119
    Suman M.
    Post count: 12480

    Hi, HMWP IDS detects malicious requests coming to your site and notify you about it. But all these requests might not be harmful and you need not worry as HMWP IDS will take care of this and will block the malicious requests if Impact level is more than 20 (default value specified in HMWP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in IDS Firewall tab.

    Note: If in case, valid request is also listed as intrusion then hover over that request name and click on Exclude link to add it to exception list.

    January 6, 2016 at 5:44 pm in reply to: htaccess #7116
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 6, 2016 at 5:38 pm in reply to: Problem after reinstalling HideMyWP #7115
    Suman M.
    Post count: 12480

    Hi, you can send me the details as private reply here.

    January 6, 2016 at 5:34 pm in reply to: Plugin not compatible with W3 Total Cache #7114
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 6, 2016 at 5:41 am in reply to: The plugin breaks my website design #7099
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 6, 2016 at 5:36 am in reply to: Not working with SSL Certificate #7098
    Suman M.
    Post count: 12480

    Hi, can you please try emptying out “New style name” filed under HMWP permalinks & urls tab?

    January 6, 2016 at 5:28 am in reply to: Plugin not compatible with W3 Total Cache #7097
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 6, 2016 at 5:22 am in reply to: cannot login to wp-admin #7096
    Suman M.
    Post count: 12480

    Hi, it’s possibly due to some conflict in your site’s htaccess file. Please let us know your website’s wp-admin login details & FTP details (as private reply), so that we can have a look at the issue and fix it for you.

    January 6, 2016 at 5:15 am in reply to: Backend WP Admin Theme got broke #7094
    Suman M.
    Post count: 12480

    Hi, sorry for delay on this. The sr. support has been busy. I’ve notified him regarding this ticket again.

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