Suman M.

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January 14, 2020 at 4:30 am in reply to: Cannot log into my WP admin backend after some plugins update #29080

Suman M.
Post count: 12480

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January 12, 2020 at 3:36 pm in reply to: Cannot log into my WP admin backend after some plugins update #29044

Suman M.
Post count: 12480

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January 12, 2020 at 3:21 pm in reply to: 404 page after update to WP5.3 #29043

Suman M.
Post count: 12480

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January 12, 2020 at 3:11 pm in reply to: I would like Refund – Plugin Doesn’t work with WP Rocket #29042

Suman M.
Post count: 12480

Hi, thanks for contacting us. HMWP is compatible with WP Rocket. Can you please let us know what exactly is the issue you are having so that we can help you resolve the issue? If the issue can’t be resolved then we’ll be happy to make the refund. Thanks for your understanding!

January 12, 2020 at 3:06 pm in reply to: can’t login in admin , and website is slow #29041

Suman M.
Post count: 12480

Hi, we could see that you have jetpack plugin installed in your site. For HMWP plugin to be fully compatible with this plugin, you shall not rename wp-includes and wp-content path, as jetpack uses 3rd party wordpress paths like

https://i1.wp.com/www.skysongfireworks.com/wp-content/uploads/2019/11/512skysonglogo.png
https://c0.wp.com/c/5.3.2/wp-includes/css/admin-bar.min.css

I’ve configures HMWP plugin accordingly in your site now. Please check.

January 10, 2020 at 5:19 am in reply to: Cannot log into my WP admin backend after some plugins update #29031

Suman M.
Post count: 12480

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January 10, 2020 at 4:46 am in reply to: update #29030

Suman M.
Post count: 12480

Hi, auto update will be available only after 2 or 3 days of the release. Meanwhile, you can update it manually by downloading it from your Envato Panel and then copying hide_my_wp plugin folder and it’s content to /wp-content/plugins/ directory (via FTP or hosting control panel).
Thanks!

January 9, 2020 at 7:07 am in reply to: W3 Total Cache Activate Leave Wp Footprint #29025

Suman M.
Post count: 12480

It’s most probably the issue related to site’s htaccess file. Can you please let us know your site’s backend login details (as private reply) so that we can look further into the issue? Thanks!

January 9, 2020 at 7:05 am in reply to: Cannot log into my WP admin backend after some plugins update #29024

Suman M.
Post count: 12480

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January 9, 2020 at 6:32 am in reply to: PHP 7.4.1 – Question #29023

Suman M.
Post count: 12480

Hi, yes it’s compatible with PHP 7.4.1, but we have not yet tested all the features of the plugin with this version.
Do let us know if you face any issue, we’ll help you out. Thanks!

January 8, 2020 at 4:29 am in reply to: W3 Total Cache Activate Leave Wp Footprint #29017
Suman M.
Post count: 12480
HMWP is compatible with Autoptimize plugin. In your screenshot above, the autoptimize urls are default ones and are not renamed by HMWP. First of all, please deactivate HMWP plugin and make sure everything is working fine. After that you can enable HMWP and start configuring it. Let us know!
- This reply was modified 5 years, 6 months ago by Suman M..
January 8, 2020 at 4:25 am in reply to: Add media functionality not working on my site again. #29016

Suman M.
Post count: 12480

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January 7, 2020 at 2:14 pm in reply to: i need urgent help i can not log in my wp login it gives eror 404 not found #29000
Suman M.
Post count: 12480
Good to know that it’s working fine now. Do let us know if any further issues.
Thanks!
- This reply was modified 5 years, 6 months ago by Suman M..
January 7, 2020 at 11:14 am in reply to: W3 Total Cache Activate Leave Wp Footprint #28998

Suman M.
Post count: 12480

Hi, it’s because we cannot change cache path in W3 Total cache, and it won’t also allow to rename the default cache path. I see that you are already using Autoptimize plugin. So you can use cache plugin like WP super cache or WP fastest cache.

January 7, 2020 at 11:08 am in reply to: configuration #28997

Suman M.
Post count: 12480

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