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Viewing 15 posts - 781 through 795 (of 9,718 total)
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  • January 22, 2020 at 5:02 am in reply to: Site broken after hide my wp ful version was installed. #29124
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 22, 2020 at 4:47 am in reply to: Cannot log into my WP admin backend after some plugins update #29123
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 22, 2020 at 4:42 am in reply to: When I selected Medium Privacy, the following Plugins did not work #29122
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Please do these:

    – disable “Anti Spam” option in HMWP Hiding tab
    – disable “Directory List” option in Hiding tab
    – disable “Hide PHP Files” option in Hiding tab
    – empty out “Ajax URL” field in Permalinks tab
    – empty out “API Base” and “API Query” fields in Permalinks tab
    – if it’s still the issue then try disabling IDS option in Protection tab

    Let us know!

    January 22, 2020 at 4:39 am in reply to: Error to connect wp-admin and customizing. #29121
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Which version of HMWP plugin you are using? Can you please let us know your site’s backend login details (as private reply) so that we can look into the issue further?

    January 21, 2020 at 7:39 am in reply to: Use of MarsEdit v4.x (latest) to Post to my HMWP protected site. #29115
    Suman M.
    Post count: 12480

    Hi, can you please let us know the exact steps to regenerate the issue? Screenshots will be helpful.
    Also let us know your site’s backend login details as private reply. Thanks!

    January 21, 2020 at 4:09 am in reply to: Crashed my website #29112
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 20, 2020 at 4:40 am in reply to: Getting this error on my Dashboard (See Below) #29107
    Suman M.
    Post count: 12480

    As I mentioned above, all those requests that are there in IDS log might not be harmful requests – https://www.screencast.com/t/oJbxxYbC

    January 20, 2020 at 4:32 am in reply to: Use of MarsEdit v4.x (latest) to Post to my HMWP protected site. #29106
    Suman M.
    Post count: 12480

    Hi, please do these:

    – disable “Anti Spam” option in HMWP Hiding tab
    – disable “Directory List” option in Hiding tab
    – disable “Hide PHP Files” option in Hiding tab
    – empty out “Ajax URL” field in Permalinks tab
    – empty out “API Base” and “API Query” fields in Permalinks tab
    – if it’s still the issue then try disabling IDS option in Protection tab

    Let us know!

    January 20, 2020 at 4:27 am in reply to: Crashed my website #29105
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    January 20, 2020 at 4:27 am in reply to: Crashed my website #29104
    Suman M.
    Post count: 12480

    Hi, I checked it and could see that HMWP rules are not being auto added to your site’s .htaccess file. So I manually added the rules in .htaccess file and it’s working fine now. Can you please check and let us know? Thanks!

    January 19, 2020 at 10:35 am in reply to: Getting this error on my Dashboard (See Below) #29097
    Suman M.
    Post count: 12480

    Hi, sorry for getting back late to you on this as it was weekend. Good to know that you were able to solve the 1st issue. Regarding 2nd query, HMWP IDS detects malicious requests coming to your site and notify you about it. But all these requests might not be harmful and you need not worry as HMWP IDS will take care of this and will block the malicious requests if Impact level is more than 20 (default value specified in HMWP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in IDS Firewall tab.

    Note: If in case, valid request is also listed as intrusion then hover over that request name and click on Exclude link to add it to exception list.

    January 17, 2020 at 3:55 am in reply to: Site broken after hide my wp ful version was installed. #29091
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. We’ll check it and get back to you. It might take couple of days due to weekend.

    January 17, 2020 at 3:53 am in reply to: Crash my whole site #29090
    Suman M.
    Post count: 12480

    Hi, please set trusted user roles for the users in HMWP Hiding tab. This shall fix the issue.

    January 16, 2020 at 4:31 am in reply to: Removing HWMP #29085
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Yes, you can post here your site’s login info (as private reply). Also let us know, the exact issue/error you are having (screenshot will be helpful).

    January 15, 2020 at 4:35 am in reply to: Crash my whole site #29083
    Suman M.
    Post count: 12480

    Hi, I’ve configured HMWP plugin in your site. Please check and let us know.

    Note: you’ll need to check the site’s page source in logged out state.

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Viewing 15 posts - 781 through 795 (of 9,718 total)
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