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  • October 26, 2015 at 10:15 am in reply to: MaxCDN #5425
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 26, 2015 at 5:00 am in reply to: Contact Form 7 gives 404 on Save #5422
    Suman M.
    Post count: 12480

    The username/password doesn’t seem to be working. Can you please check?

    October 26, 2015 at 4:53 am in reply to: MaxCDN #5421
    Suman M.
    Post count: 12480

    Hi, HMWP is compatible with WP super cache and Maxcdn. For CDN settings please foolow this FAQ – http://codecanyon.net/item/hide-my-wp-no-one-can-know-you-use-wordpress/4177158/faqs/17469

    October 25, 2015 at 5:20 am in reply to: Getting Fatal Error when accessing WP backend #5416
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 24, 2015 at 6:43 pm in reply to: Advice on Replace URLs + CDN #5413
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 24, 2015 at 6:34 pm in reply to: Issue with new theme, plugin & upload path. #5412
    Suman M.
    Post count: 12480

    Hi, please follow these steps:

    – goto HMWP Start Tab, select “Medium Privacy – More Compatibility” scheme and save the settings
    – goto Permalink & URLs tab and set “rename plugins” option to “all plugins”

    Note: Assuming that it’s WP single site and Apache server. Your site’s htaccess file should be writeable.

    If you’re still having the issue, then please let us know your website’s wp-admin login details as Private Reply so that we can look into the issue further.

    October 24, 2015 at 6:33 pm in reply to: Getting Fatal Error when accessing WP backend #5411
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 24, 2015 at 6:13 pm in reply to: Renaming wp-admin not working in multisite #5410
    Suman M.
    Post count: 12480

    As we mentioned above that multisite on nginx is not officially supported yet, so we recommend you not to rename wp-admin path and try hiding WP default paths from site’s page source. Once done let us know the result.

    October 24, 2015 at 7:41 am in reply to: Image Disappear Light Privacy Setting #5399
    Suman M.
    Post count: 12480

    Hi, as you said, there was no hmwp intrusions table being created in your database. So I created it manually there. I also tried setting your site’s htaccess file to WP default and then apply HMWP settings, but still no luck!

    However, it seems like images’ path issue. If the image is renamed/masked then the issue appears. I applied “medium privacy more compatibility” settings from HMWP start tab and then emptied out the options “New upload path” and “New wp-content path” under permalinks & urls tab and it seems to work fine.

    Right now all default WP paths are being replaced except images path. I’ve assigned this ticket to Sr. support to have a further look into it.

    • This reply was modified 9 years, 9 months ago by Suman M..
    October 24, 2015 at 6:45 am in reply to: Advice on Replace URLs + CDN #5398
    Suman M.
    Post count: 12480

    Can you please let us know your website’s wp-admin login details (as private reply) so that we can have a look at the issue further?

    October 24, 2015 at 6:44 am in reply to: Uncaught exception 'Exception' #5397
    Suman M.
    Post count: 12480

    Hi, I’ve assigned this ticket to Sr. Support. He shall get back to you soon.

    October 24, 2015 at 6:39 am in reply to: General questions about intrustion and CDN function #5396
    Suman M.
    Post count: 12480

    Hi, you can disable email notification about intrusions by setting “Notification Threshold” option to 0 in IDS Firewall tab.

    The requests are detected as intrusions don’t necessarily mean that they are blocked. Such requests are blocked only if Impact level is more than 20 (default value specified in HMWP IDS). If you don’t want such requests to be detected as intrusions then add that request name in “exception field” under IDS Firewall tab.

    CDN Path is where you enter your CDN URL if you use one.

    October 24, 2015 at 6:33 am in reply to: Cannot get my “login query” and “admin login key” changed from the default #5395
    Suman M.
    Post count: 12480

    Hi, can you please generate debug report (from HMWP start tab) and post it here as private reply.

    October 24, 2015 at 6:30 am in reply to: Quick question #5393
    Suman M.
    Post count: 12480

    No, you can do all the changes in child theme and only parent theme will be updated. The concept of child theme is because your custom changes aren’t overwritten when you update theme.

    There is currently no option to block/allow access by IP. But if you see any valid requests in intrusion list then add that request name in “exception field” under IDS Firewall tab.

    October 22, 2015 at 4:05 pm in reply to: Plugin Conflict – RSS Feed #5382
    Suman M.
    Post count: 12480
    This reply has been marked as private.
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